Quality Audit Specialist

7 days ago

Taguig, National Capital Region, Philippines PayJoy Full time ₱900,000 - ₱1,200,000 per year

About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role
The Quality Audit Specialist is responsible for continuous evaluations, audits, and improving the quality of service provided, identifying areas for improvement, and ensuring every interaction with customers is handled in a professional, efficient, and satisfactory manner, aligning with the standards (policies and processes) established by the company. This applies internally as well as with each BPO and line of business.

Responsibilities

  • Monitor and evaluate interactions by line of business, providing effective feedback to agents or supervisors to improve their work, proposing recommendations based on data analysis and trends.
  • Ensure compliance with quality guidelines and country-specific customer service protocols.
  • Collaborate with the Training team in the implementation of training programs, both internal and external.
  • Report on the progress of assessments, incidents, and failures to meet objectives, both internal and within the BPO.
  • Develop and update Key Performance Indicators (KPIs) to evaluate and optimize customer service processes.

Requirements

  • Bachelor's degree in Information Technology, Information Systems, Software Engineering, or related fields.
  • 1-2 years of experience in Quality Assurance within customer service environments or similarly high volume, highly structured environments.
  • Intermediate to advanced level in OfficeSuite and GoogleSuite.
  • Solid experience using Zendesk, Talkdesk or another robust CRM.
  • Strong leadership, coaching, and people management skills
  • Excellent communication and cross-functional collaboration abilities
  • Familiarity with QA platforms, CRM tools, and industry best practices
  • Analytical skills, strong attention to details, and a deep understanding of best practices in customer service.

Benefits
100% Company Funded : Private Health Insurance for employee and immediate family

20 days vacation

Phone finance, Headphone, home office equipment and wellness perks.

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

  • Audit Specialist

    6 days ago

    Taguig, National Capital Region, Philippines AboitizPower Full time ₱600,000 - ₱1,200,000 per year

    Job ID: 2920Location: TaguigCompany: Aboitiz Power CorporationDepartment: AP Internal Audit - Support OperationsEmployment Type: ProbationaryWork Arrangement: HybridTheAudit Specialistis responsible for implementing and leading the activities of the designated audit team; review, prepare and summarize audit reports; and recommend improvements to the...

  • Quality Assurance Specialist

    8 hours ago

    Taguig, National Capital Region, Philippines Conti's Specialty Foods, Inc Full time ₱300,000 - ₱600,000 per year

    The QA Specialist is responsible for the implementation, maintenance and improvement of Food Safety Systems including PRP's, GMP, and HACCP certification initiatives as well as continuous improvement activities.Graduate of BS Food Technology, BS Biology or any related food course/s.With at least 2 years of experience as a Food Technologist (QA/QC) preferably...

  • Quality Assurance Specialist

    7 hours ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱300,000 - ₱600,000 per year

    Company DescriptionMegaworld Corporation is a leading real estate developer in the Philippines with various innovative projects strategically located in Metro Manila, the Calabarzon corridor, and key cities in the Visayas region. Notable projects include Eastwood City CyberPark in Quezon City, Newport City near NAIA Terminal 3 in Pasay City, McKinley Hill...

  • internal audit specialist

    6 hours ago

    Taguig, National Capital Region, Philippines Nespresso Ph (Exclusively distributed by Novateur Coffee Concepts, Inc,) Full time ₱40,000 - ₱80,000 per year

    The Internal Audit Specialist plays a key role in assessing the adequacy, effectiveness, and efficiency of the organization's internal control systems, risk management processes, and governance framework. The position is responsible for conducting risk-based audits and reviews across the company's distribution and retail operations to ensure sound internal...

  • Collection Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...

  • quality management system specialist

    1 week ago

    Taguig, National Capital Region, Philippines Food terminal incorporated Full time ₱420,000 - ₱540,000 per year

    General Function:The Quality Management System (QMS) Specialist is responsible for planning, implementing, monitoring, and improving the Quality Management System in accordance with ISO standards, PS-DBM policies, and CSC guidelines. The role ensures that organizational processes are compliant with established quality standards, continuously improved, and...

  • Billing Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱900,000 - ₱1,200,000 per year

    Job Description:As Billing Specialist, must be an independent, self-motivated and detailed oriented professional, able to handle Billing and PO fulfillment management across all Company Projects; participates in pre-sales and project support and can independently communicate with customers to ensure higher contract/ process & billing fulfillment...

  • Quality Systems Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱60,000 - ₱120,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeThis position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has...

  • Inpatient Coding Quality Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

    Job Description:The Auditor, Coding Quality conducts Initial Coding Quality Reviews (IQRs), Monthly Coding Quality Reviews (MQRs), Focused Quality Audits, and other ad hoc coding quality audits as requested to ensure hospital inpatient, outpatient , and profee claims, ICD-10-CM/PCS, and/or CPT codes were coded and billed in accordance with nationally...

  • quality assurance specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Meatworld International, Inc. Full time ₱250,000 - ₱500,000 per year

    About the roleEnsures inspection and conformance of incoming materials, in-process and finished products to food safety and quality standards.Ensures that food safety and sanitation systems are maintained in accordance with GMP, SSOP, HACCP and other guidelines.Conducts periodic inspection of facilities, equipment, practices, etc. Works mostly in the...