Contracts Management Coordinator

2 days ago

Taguig, National Capital Region, Philippines Canon Full time $40,000 - $60,000 per year

Essential duties    

The Contracts Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling to but not limited to the following categories below:


•    Service Contract Creation

•    Service Contract Status enquiries

•    Service Contract/Consumable invoice enquiries

•    Service Contract terminations

•    Service Contract Renewals/Extensions

•    Service Contract Updates

•    Service Contract Novations

•    Bill & Ship to Creation/Updates

•    Consumable Returns

•    BP Contract Exceptions Report

•    Contract Exceptions Report

•    Overbilling Hold Management

•    Manual Credit and Debits

•    Bulk Meter Reads Upload

•    WMR Contact Creation and Update

•    New Account Creation

•    

Primary Job Functions: 

•    Identify customer's issue and provide available support options.

•    Adhere to and demonstrate Quality Monitoring (QA) guidelines. 

•    Demonstrate a high level of professionalism and strong customer service orientation. 

•    Update Call / Email Management database with details on each customer call in accordance with client procedures.

•    Outline any charges and or guidelines to customers in accordance with client procedures.

•    Regularly stay updated with the latest product knowledge and technical skills using available resources. 

•    When required, to escalate issues outside of service boundaries to Team Leader.

•    Take responsibility to ensure customers experience with Canon exceed expectations.

•    Create a positive impression on Canon whenever interacting with customers. 

•    Undertake any Ad Hoc project or assignments assigned by Team Leader.

•    Update the record if necessary and verify if information is correct through internal/ external tools.

•    Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

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