Contracts Management Coordinator

4 days ago

Taguig, National Capital Region, Philippines Canon Australia Full time ₱900,000 - ₱1,200,000 per year

Essential duties

The Contracts Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling to but not limited to the following categories below:

  • Service Contract Creation
  • Service Contract Status enquiries
  • Service Contract/Consumable invoice enquiries
  • Service Contract terminations
  • Service Contract Renewals/Extensions
  • Service Contract Updates
  • Service Contract Novations
  • Bill & Ship to Creation/Updates
  • Consumable Returns
  • BP Contract Exceptions Report
  • Contract Exceptions Report
  • Overbilling Hold Management
  • Manual Credit and Debits
  • Bulk Meter Reads Upload
  • WMR Contact Creation and Update
  • New Account Creation

Primary Job Functions:

  • Identify customer's issue and provide available support options.
  • Adhere to and demonstrate Quality Monitoring (QA) guidelines.
  • Demonstrate a high level of professionalism and strong customer service orientation.
  • Update Call / Email Management database with details on each customer call in accordance with client procedures.
  • Outline any charges and or guidelines to customers in accordance with client procedures.
  • Regularly stay updated with the latest product knowledge and technical skills using available resources.
  • When required, to escalate issues outside of service boundaries to Team Leader.
  • Take responsibility to ensure customers experience with Canon exceed expectations.
  • Create a positive impression on Canon whenever interacting with customers.
  • Undertake any Ad Hoc project or assignments assigned by Team Leader.
  • Update the record if necessary and verify if information is correct through internal/ external tools.
  • Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

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