Trainer
2 weeks ago
Account: E-commerce
Type of Support: Non-voice
Work Setup: 100% Onsite (Cebu)
Shift Schedule | Restdays: 24x7
Start Date: ASAP
Job Description:
- Assigns appropriate pre-study work, as defined by client and Individual training organization
- Consistently and thoroughly completes required tracking and reporting tasks
- Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
- Conducting outlier, Vitality and ad hoc client/process related trainings
- Support service levels by being productive whenever required
- Training the new and old team members on SOPs
- Collaborating with teams for creating and designing of new training content
Qualifications:
- 2nd year completed/College Grad
- Minimum 1 year experience as Trainer
- Preferred: Familiarity with non voice processes
- Good communication skills
- Will do a demo based on any customer service approach
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