supervisor, operations

1 week ago

Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱1,200,000 - ₱2,400,000 per year
Overview
Role: Supervisor, Operations
Mission:

As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring optimal performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions:

  • Mentor
  • Manager
  • Messenger

You will uphold the STRIDES values:

  • Service
  • Teamwork
  • Results
  • Integrity
  • Dignity
  • Encouragement
  • Spirituality

And demonstrate by example the Four Agreements at Qualfon:

  • Keep Commitments
  • Add Value
  • Move Fast
  • Spend Wisely
Responsibilities
Dimensions of Leadership:
1. Mentor – Help others succeed
  • Know and understand each team member.
  • Support individuals to reach their full potential.
  • Improve personal knowledge, skills, and abilities.

Coaching and Development:

  • Provide ongoing coaching and guidance.
  • Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies.
  • Assist team members in discovering their vocation and support growth.
  • Create a positive learning environment with regular feedback and skill development.

Mission Leaders as Mentors prioritize integrity, nurture growth, respect others, and uphold ethical standards.

2. Manager – Deliver results
  • Ensure responsibilities are met and results delivered.

Client and Internal KPIs:

  • Meet client KPIs and internal metrics (e.g., Attendance, Attrition).
  • Assist Quality Assurance Review (QAR) with Root Cause Analysis (RCA).
  • Participate in QAR initiatives to improve team performance.
  • Analyze workflows for efficiency and customer satisfaction.
  • Monitor interactions, ensure script adherence, and provide feedback.
  • Maintain coaching scorecards.

Mission Leaders as Managers prioritize results and teamwork, managing resources to meet profitability targets.

3. Messenger – Represent Qualfon professionally
  • Create a positive environment.

Communication and Team Building:

  • Communicate clearly across channels.
  • Conduct regular team meetings and huddles.
  • Provide timely KPI updates and coaching logs.
  • Promote transparent communication across teams and departments.
  • Represent team needs and successes to senior management.

Mission Leaders as Messengers prioritize encouragement and active listening, using mission-driven communication and empathetic problem-solving.

Qualifications
Minimum Requirements:
  • High School Diploma (required); college degree or coursework (preferred).
  • Excellent written and verbal communication skills.
  • Computer literacy.
  • Analytical and logical thinking.
  • Strong planning and organizational skills.
  • At least 1 year (2 years preferred) of team leadership experience in a contact center, or completion of Qualfon Supervisor certification and On-The-Job Training.
Area of Expertise (Skills):
  • Communication
  • Analytical & Logical Thinking
  • Computer Literacy
  • Attention to Detail
  • Multi-Tasking

  • Branch Operations Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Talisay Logistics and Packaging Corporation Full time ₱120,000 - ₱240,000 per year

    URGENT HIRING: OPERATIONS SUPERVISORAREA OF ASSIGNMENT: MOLUGAN, EL SALVADOR, MISAMIS ORIENTALJOB SUMMARY:Operations Supervisor is responsible for all day-to-day warehouse operations and administrative activities, and ensure safe and efficient operations of each department. Coordinate with Warehouse Supervisor on the implementation of right processes within...

  • Operations Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Cagayan Corn Products Corporation Full time ₱180,000 - ₱240,000 per year

    Job Overview:To oversee and ensure effective and efficient trucking, and logistics operations of the company.Job Specifications (Minimum Requirements):Graduate of Bachelor's degree in any business courseWith at least 5-10 years of experience in operations management, logistics, and truckingFlexible and can multi-taskAbove-average management skills -...

  • hr supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Position: HR SupervisorLocation: Baloy, Tablon, Cagayan de OroWorking Schedule: Monday to FridayEmployment Type: Full-TimeJob Summary:We are looking for an experienced HR Supervisor to oversee and manage the Human Resources functions in the plant operations. The HR Supervisor will play a key role in ensuring efficient implementation of company policies and...

  • Warehouse Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Talisay Logistics and Packaging Corporation Full time ₱156,000 - ₱468,000 per year

    HIRING: WAREHOUSE SUPERVISORAREA OF ASSIGNMENT: MOLUGAN, EL SALVADOR CITY, MISAMIS ORIENTALRESPONSIBILITIES:Oversee and coordinate the daily warehousing activitiesImplement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limitsEnsure that daily operations meet and exceed daily...

  • Maintenance Management Area Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines 01671dad-8fcf-446d-aeff-e8d4436b7d09 Full time ₱900,000 - ₱1,200,000 per year

    Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Maintenance Management Area Supervisor - Mindanao What is this role...

  • SELLING SUPERVISOR

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Robinsons Department Store Full time ₱400,000 - ₱600,000 per year

    A career in one of the country's top fashion and lifestyle destinations is waiting for youWe are looking for SELLING SUPERVISOR for Robinsons Department Store Ayala Centrio branch. If you are committed to customer service and have solid selling and cashiering experience and leadership skills, you will be a perfect addition to our team.WHAT DO WE EXPECT FROM...

  • Mall Admin Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Robinsons Land Corporation Full time ₱300,000 - ₱600,000 per year

    DepartmentRPCDO-Mall OperationsEmployee TypeProbationaryTheMall Admin Supervisormaintains the smooth and efficient operations of the mall. This encompasses monitoring of facilities, proposing and implementing standards of safety and sanitation, and managing of day-to day activities within the mall. They also coordinate with the various mall departments, as...

  • Accounting Supervisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Edisons Group of Companies Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job descriptionAbout the roleEdisons Group of Companies Inc. is seeking an experienced Accounting Supervisor to join our dynamic finance team in Cagayan de Oro, Misamis Oriental. In this full-time position, you will be responsible for overseeing the day-to-day accounting operations and providing strategic financial guidance to the organization.What you'll be...

  • Area Operations Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines VANITY COUTURE CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    What You'll Do:Oversee daily operations across multiple store or pop-up locationsSupervise, coach, and inspire store teams to deliver exceptional customer experiencesEnsure consistency in store presentation, service standards, and product knowledgeMonitor sales performance and implement action plans to achieve targetsCollaborate with HO teams on promotions,...

  • Facilities and Maintenance Supervisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines SupportZebra Full time ₱900,000 - ₱1,200,000 per year

    The FMT Supervisor is responsible for overseeing the day-to-day operations of the Facilities Management Team, ensuring the cleanliness, safety, functionality, and security of the workplace. This role includes supervising maintenance activities, managing incident reports, coordinating CCTV reviews, and providing executive-level support for facility-related...