Ecommerce Return Associate
3 days ago
Shopee Return & Refund Associate
Location: Caloocan City - SOUTH
Work Setup: Onsite
Schedule: Monday to Saturday, 8:00 AM – 5:30 PM
FOCUS Responsibilities:
- Respond to customer inquiries and complaints related to returns and refunds
- Process Shopee return and refund cases accurately and efficiently
- Track and monitor all return parcels
- Follow up on suspected lost parcels with couriers or Shopee support
- File for overcharged shipping fees and ensure timely resolution
- Prepare and submit return/refund reports to the Operations Manager
- File disputes and claims when necessary
- Receive return deliveries and manage stock returns
- Assist in other e-commerce tasks such as shipment coordination and documentation
- Input and track return cases using Google Sheets
Qualifications:
- Organized, efficient, and able to work with minimal supervision
- Basic Google sheet and Canva use
- Can follow instructions accurately and meet deadlines
- Has a positive, proactive, and solution-oriented attitude
- Willing to commute or relocate
Accommodation: Available for applicants relocating from the province or Greater Manila area (minimal weekly fee).
NOTE: Please apply only if you are genuinely interested in the position and available for both the initial and final interviews. Do not apply if you are only looking for a temporary job — this position is intended for long-term employment.
Job Types: Full-time, Permanent
Pay: Php16, Php18,070.00 per month
Benefits:
- Employee discount
- Paid training
- Pay raise
Application Question(s):
- Have you fully understood the responsibilities, qualifications, and salary?
- Have you read the note section carefully?
Work Location: In person
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