Ecommerce Return Associate

3 days ago


Grace Park West P, Philippines Hello, Moderne PH. Corp. Full time ₱180,000 - ₱220,000 per year

Shopee Return & Refund Associate

Location: Caloocan City - SOUTH

Work Setup: Onsite

Schedule: Monday to Saturday, 8:00 AM – 5:30 PM

FOCUS Responsibilities:

  • Respond to customer inquiries and complaints related to returns and refunds
  • Process Shopee return and refund cases accurately and efficiently
  • Track and monitor all return parcels
  • Follow up on suspected lost parcels with couriers or Shopee support
  • File for overcharged shipping fees and ensure timely resolution
  • Prepare and submit return/refund reports to the Operations Manager
  • File disputes and claims when necessary
  • Receive return deliveries and manage stock returns
  • Assist in other e-commerce tasks such as shipment coordination and documentation
  • Input and track return cases using Google Sheets

Qualifications:

  • Organized, efficient, and able to work with minimal supervision
  • Basic Google sheet and Canva use
  • Can follow instructions accurately and meet deadlines
  • Has a positive, proactive, and solution-oriented attitude
  • Willing to commute or relocate

Accommodation: Available for applicants relocating from the province or Greater Manila area (minimal weekly fee).

NOTE: Please apply only if you are genuinely interested in the position and available for both the initial and final interviews. Do not apply if you are only looking for a temporary job — this position is intended for long-term employment.

Job Types: Full-time, Permanent

Pay: Php16, Php18,070.00 per month

Benefits:

  • Employee discount
  • Paid training
  • Pay raise

Application Question(s):

  • Have you fully understood the responsibilities, qualifications, and salary?
  • Have you read the note section carefully?

Work Location: In person


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