Support and Safety Officer/Customer Service Officer

2 days ago

Pasig, National Capital Region, Philippines PlayerAuctions Manila Full time ₱500,000 - ₱1,000,000 per year

Job Description

Support / Customer Service Officer – eCommerce / Online Games

Salary: Negotiable

Position Description:

We are looking for a Customer Service Officer that will help deliver an excellent customer experience to our website's users. Communication between you and our customers will primarily take place via online system or E-mail.

Responsibilities:

·Provide support/assistance via email on the issues: Buyer and seller registration, order cancellation, refund and disbursement completion, offer creation and payment review status.

·Handle manual arbitration, act as the immediate mediator by keenly analyzing the evidences and make appropriate final decision on each disputes.

·Identifying urgent website and system bug issues. After which you will notify your direct supervisor and/or accordingly escalate to the relevant department involved.

·Be continuously on the lookout for positive opportunities that will help optimize and solidify our support procedure that will uphold customer satisfaction

Skills & Experience Required:

· Proficiency in English written communication.

· Fast typing speed, at least 45 words per minute.

· 1-2 years of experience in customer service or a similar job that requires daily communication with customers (e-Commerce or video game industry preferred).

· Healthy both in mind (psychologically) and body (physiologically).

Work schedule: Hybrid set-up. Willing to work on night shift and also need to work during weekends. 2 days rest day. Should have complete WFH equipment - such as own laptop or desktop and high-speed internet connection.

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