Customer Support Specialist- Inbound

3 days ago


Makati City, National Capital Region, Philippines Sales Rain Full time

Job Role:-

Customer service role handles dental patients phone calls for scheduling, inquiries, payments, etc. for a dental company located in the United States

Responsibilities:

  • Perform eligibility and benefits verification for treatments and procedures.
  • Reviewing patient bills for accuracy and completeness and obtaining any missing information.
  • Take 60+ calls per day and handle patient's needs, questions, scheduling, etc.
  • Call insurance companies regarding any discrepancy in payments if necessary.
  • Identifying any issues with the patient and solving inquiries.

Qualifications:

  • More than 1 year of US Healthcare experience (voice/blended account)
  • Bachelor's Degree
  • Experience with medical billing is a plus.
  • Customer service skills and experience.
  • Good to Excellent English communication skills is a MUST.

Schedule- 8 hrs shift.

Must be amenable to work in Night Shift.


• Must be amenable to work onsite on the 22nd Floor, The Peak Tower, 107 L.P. Leviste St, Makati, 1227 Metro Manila, Philippines.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Language:

  • English (Preferred)


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