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IT Technical Support Associate

1 day ago

Davao City, Davao, Philippines DMCI PROJECT DEVELOPERS, INC Full time

Hired candidates will have the following opportunities:

  • Competitive salary based on relevant skills and work experience
  • Learning and development opportunities
  • Career development opportunities for high potential and top performing employees

Qualifications:

  • Must be a Bachelor's degree in Information Technology, Computer Science, or a related field.
  • With at least 1–2 years of experience in IT technical support.
  • Fresh graduates are welcome to apply, provided a minimum of 300 hours of on-the-job training (OJT) in IT support has been completed.
  • Preferred certifications include CompTIA A+, CompTIA Network+, ITIL Foundation, or similar qualification.

Duties and Responsibilities:

Technical Support and Maintenance

  • Provide troubleshooting and support for PCs, networks, printers, and peripherals at Davao Head Office
  • Supports the installation, configuration, and maintenance of CCTV systems.
  • Administers and maintains the phone system for the Davao Head Office, including configuration, troubleshooting, and vendor coordination.
  • Set up, configure, and maintain network infrastructure, including switches, routers, and Wi-Fi access points, ensuring stable and secure connectivity.
  • Monitors network performance, identifies bottlenecks, and resolves connectivity issues in a timely manner.
  • Maintains accurate records of all IT assets, including hardware, software, and licenses, ensuring compliance with organizational policies.
  • Assists in processing new internet and phone service applications as needed, ensuring timely activation and configuration.
  • Assists in billing processes related to internet and phone services, including reviewing invoices, verifying charges, and coordinating with service providers.

Special Projects

  • Participates in the IT Home Ease Project, performing IT tasks to support the IT requirements of unit owners.
  • Supports the Community Internet Project by assisting with the provision and maintenance of internet services for unit owners.

General

  • Documents all support interactions, troubleshooting steps, and outcomes for future reference and analysis.
  • Collaborates with other IT teams to share knowledge and coordinate complex issues.
  • Ensures compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services.
  • Stays updated with the latest trends, technologies, and best practices in IT infrastructure management to continuously improve service quality and efficiency.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • How much is your expected salary?

Education:

  • Bachelor's (Required)

Experience:

  • IT Technical Support: 3 years (Preferred)

Location:

  • Davao City (Required)

Work Location: In person