Voice Agent Support

2 weeks ago

Taguig, National Capital Region, Philippines SYSGEN RPO Full time ₱180,000 - ₱360,000 per year

Job Preview:

  • Handles inbound service request calls
  • Handles and resolves variety of appointment booking concerns and will work directly with capacity planners in the local center to schedule, reschedule, or cancel appointments for clients.
  • Handles interactions by phone, email, chat and various customer portals (questions my include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
  • Maintains customer records by updating account information.
  • Accurately disposition calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone, when applicable
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Create and process invoices

Requirements:

  • 6+ months BPO experience
  • Able to work on shifting schedules
  • Location: Full-time, onsite in BGC, Taguig

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