Customer Support Analyst

17 hours ago

Taguig, National Capital Region, Philippines Manpower Full time ₱300,000 - ₱500,000 per year

What we look for in you:

As a Customer Service Agent, you will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You

will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.

● Minimum of 1-2 years of relevant experience in customer support and/or financial services, crypto, technology.

● Experience with different channels of support, including voice, messaging, and email.

● Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.

● Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.

● Must be able to read, write and speak in English.

● Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.

● Must be flexible in any shift schedules

Nice to have:

● Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.

● Experience working with and partnering with external business partners.

Work Set-up
: Onsite - BGC, Taguig City

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