ServiceNow Developer

2 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time

This position will formulate and implement solutions for ServiceNow requirement. The incumbent

will also provide support (ServiceNow changes, requests, incidents) and configuration.

Job Description:

ServiceNow Development & Configuration

  • Collaborate with teams to gather detailed requirements for new features or changes.
  • Analyze current system capabilities and identify improvements or gaps.
  • Configure and update ServiceNow workflows and settings to meet business needs.
  • Conduct testing to ensure accuracy and performance of updates.
  • Assist business users during User Acceptance Testing (UAT).
  • ServiceNow Support & Maintenance
  • Investigate and resolve reported issues by replicating problems and implementing long-term solutions.
  • Review and fulfill user requests, ensuring feasibility and efficiency.
  • Track and report resolution progress in line with service level agreements (SLAs).

Qualification:

  • Software development experience in any platform (Web, Mobile, Desktop).
  • At least four (4) years relevant experience in ServiceNow solution design and implementation.
  • Four (4) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).
  • ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.
  • A track record of being part of a team implementing the assigned system to end users.
  • Experience with web service integration (API, SOAP, REST, JSON, XML).
  • Experience with Front End Technologies: HTML, JavaScript, CSS, XML.
  • Experience with Agile/Scrum methodology.
  • Knowledge of IT service management.
  • Familiar with LDAP, MS Active Directory
  • Experience in professional people management / technical thought leadership an advantage.
  • Prior leadership experience an advantage.

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