ServiceNow Developer(4Years)

10 hours ago

Quezon City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time

ServiceNow Development & Configuration

  • Collaborate with teams to gather detailed requirements for new features or changes.
  • Analyze current system capabilities and identify improvements or gaps.
  • Configure and update ServiceNow workflows and settings to meet business needs.
  • Conduct testing to ensure accuracy and performance of updates.
  • Assist business users during User Acceptance Testing (UAT).

ServiceNow Support & Maintenance

  • Investigate and resolve reported issues by replicating problems and implementing long-term solutions.
  • Review and fulfill user requests, ensuring feasibility and efficiency.
  • Track and report resolution progress in line with service level agreements (SLAs).

Communication & Collaboration

  • Coordinate with vendors and internal contacts to identify and fix process issues.
  • Work closely with users to solve problems and suggest improvements.

Additional Functions:

  • Keep up to date on the latest industry trends in ServiceNow
  • Any additional tasks as the need arises.

Educational Background:

  • Graduate of 4- or 5-year course, Computer Science or Computer Engineering
  • Certifications (ITIL v3, ServiceNow System Administration/Development) are a plus but not required.

Work Experience or Training:

  • Software development experience in any platform (Web, Mobile, Desktop) for at least seven (7) years
  • At least four (4) years relevant experience in ServiceNow solution design and implementation
  • Four (4) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting)
  • ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows
  • A track record of being part of a team implementing the assigned system to end users
  • Experience with web service integration (API, SOAP, REST, JSON, XML)
  • Experience with Front End Technologies: HTML, JavaScript, CSS, XML
  • Experience with Agile/Scrum methodology
  • Knowledge of IT service management
  • Familiar with LDAP, MS Active Directory
  • Experience in professional people management / technical thought leadership an advantage
  • Prior leadership experience an advantage

Technical Skills:

  • Understanding of Software Development Life Cycle and best practices
  • Familiar with the ServiceNow ITSM products
  • Familiar with Front End Technologies: HTML, JavaScript, CSS, XML
  • Proficient in Office Applications (Excel, Word, PowerPoint)

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