System and Network Engineer

6 days ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up (1Nito Tower, Cebu city)

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

● Monitor escalated service tickets, ensuring timely escalation and resolution

● Managing diverse computing environments across a variety of business clients

● Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution

● Perform rapid analysis of workstation/server incidents to determine root causes

● Provide consulting to clients on certain applications, best practices, and general computing processes

● Troubleshoot and resolve high-level workstation, server, and network issues following

standard operating procedures

● Utilize software tools and vendor-specific utilities to expedite incident resolution

● Resolution of incidents related to, but not limited to the following:

○ Mail Application/Office 365 issues

○ Azure

○ Active Directory

○ Client/Server Connectivity issues (per SOP)

○ Time Sensitive and VIP Workstation incidents

○ File Restores

○ Remote Access incidents (Citrix and Terminal Services)

○ Networked Printer Issues

QUALIFICATIONS:

● At least 5 years of relevant experience as a Systems Engineer

● Strong background in desktop and server support

● Proven experience in troubleshooting network configurations and hardware issues

● Expertise in Microsoft Server and Workstation technologies

● Ability to follow documented processes while escalating unclarified variables to management

● Excellent customer service skills with a problem-solving mindset

● Strong prioritization and task coordination skills

NICE TO HAVES:

● Experience with Terminal Services & Citrix

● Experience with monitoring and remote management tools

● Experience with VMWare

● Experience with Microsoft Exchange/Office 365

● Network+

WHAT'S IN IT FOR YOU?

● Full-time permanent position

● Competitive compensation package and benefits

● Be part of a dynamic US Team

● 13th-month pay

● Paid Leaves, commutable to cash

● Access top-tier health insurance, including dental coverage.

● Personal development and training opportunities

● We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity

leave benefit, Solo Parent Leave, etc.)

● Participate in a variety of activities, including team outings, sports events, and other fun

events to foster camaraderie.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Health insurance
  • Paid training
  • Staff meals provided

Work Location: In person

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