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Systems Engineer

2 hours ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time


Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Monitor escalated service tickets, ensuring timely escalation and resolution
  • Managing diverse computing environments across a variety of business clients
  • Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
  • Perform rapid analysis of workstation/server incidents to determine root causes
  • Provide consulting to clients on certain applications, best practices, and general computing processes
  • Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
  • Utilize software tools and vendor-specific utilities to expedite incident resolution
  • Resolution of incidents related to, but not limited to the following:
    • Mail Application/Office 365 issues
    • Client/Server Connectivity issues (per SOP)
    • Time Sensitive and VIP Workstation incidents
    • File Restores
    • Remote Access incidents (Citrix and Terminal Services)
    • Networked Printer Issues

QUALIFICATIONS:

  • At least 5 years of relevant experience as a Systems Engineer
  • Strong background in desktop and server support
  • Proven experience in troubleshooting network configurations and hardware issues
  • Expertise in Microsoft Server and Workstation technologies
  • Ability to follow documented processes while escalating unclarified variables to management
  • Excellent customer service skills with a problem-solving mindset
  • Strong prioritization and task coordination skills

NICE TO HAVES:

  • Experience with Terminal Services & Citrix
  • Experience with monitoring and remote management tools
  • Experience with VMWare
  • Experience with Microsoft Exchange/Office 365