Network Support Engineer

5 hours ago

Cebu City, Central Visayas, Philippines Centrics Networks Pte Ltd Full time ₱480,000 - ₱960,000 per year

Position: Network Support Engineer

Location: TGU Tower, Cebu IT Park

Job Type: Full-time (Onsite)

Responsibilities:

  • Responsible for planning, designing, and implementing network security solutions that meet client requirements, whether onsite or remotely.
  • Responsible for installing and configuring network & security devices such as routers, firewalls, switches, wireless controllers, access points, etc.
  • Responsible to document network configurations, including IP addresses, network topologies, and hardware and software versions.
  • Perform routine network maintenance tasks, including firmware updates, patch management, and configuration changes.
  • Perform daily monitoring for network infrastructure and security issues using network management tools and systems.
  • Monitor network security events and respond to potential threats.
  • Respond to alerts and incidents, diagnose problems, and take corrective actions to minimize network disruptions.
  • Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve network and security issues, ensuring resolution within SLA.
  • Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.
  • Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.
  • A member of a team of engineers that performs 24x7 standby duties on a rotational basis.
  • Handle after office hours escalation, if necessary, either onsite or remote.
  • Required to attend vendor-sponsored training to ensure that product knowledge and skills are always updated.

Qualifications:

  • Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, or other IT-related courses.
  • Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN, SDWAN)
  • A minimum of 3 years of relevant experience in network-related roles is required for this position.
  • CCNA certification is required.
  • Experience in Networking Security solutions such as Fortinet, Palo Alto, Checkpoint, and Sophos is required.
  • Experience in Networking solutions such as Cisco, HPE, Juniper, Aruba, Dell, and Ruckus is an advantage.
  • Willing to work after normal office hours during migration windows and project implementations.
  • Able to communicate confidently and effectively.
  • Strong troubleshooting skills and ability to work independently.

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • What is your expected salary?

Education:

  • Bachelor's (Required)

License/Certification:

  • CCNA Certification or equivalent (Preferred)

Work Location: In person

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