Senior Project Lead Assistant Manager

3 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year


Requirements:

  • Minimum experience of 6 years with customer service in the BPO/BPM industry
  • Preferably with Telco and Billing background
  • Bachelors degree in any course
  • A minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge management
  • Must be yellow belt certified and green belt trained within Six Sigma
  • Willingness to work in rotational shifts
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (TAGUIG).
  • Able to start ASAP

Responsibilities:

1. Process
Improvement  

Support process owner to drive improvement
plan at the engagement level level; Analyze, provide feedback and
drive corrective and preventive actions in the engagement IN ORDER TO
ensure that the overall health of the process/ engagement is improved

2. Quality
Planning  

Prepares the service quality plan including the
quality control, assurance and improvement  at his / her process
level IN ORDER TO create a comprehensive quality program for the
specific process

3. Transition  

Participates
as a part of the transition team to prepare the process definition &
documentation for the specific process within his/her purview
Co-ordinates training for the team IN ORDER TO ensure right skilling

4. Client
Interfacing  

Interface with customer for issue resolution,
providing status updates, and building customer confidence in the
team's ability to deliver in order to ensure high customer
satisfaction.Support in the resolution of escalations/ complaints and
interface with customer to clarify issues in order to ensure issues
are fixed in a timely manner and with adherence to SLA

5. Process
Assurance  

Ensures that there is no billable loss, no
credit/ penalties from the client and zero revenue leakage

Benefits:

  • HMO
    for Employee and 2 Dependents (On Day 1)
  • Quarterly
    performance bonus
  • Outstanding
    career development opportunities
  • 24
    Leaves Annually

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