
Operations Analyst
9 hours ago
Benefits:
- 15% Night differential
- 20 Paid Time Off (PTO) per year
- Annual Appraisal
- Annual Incentive
- Hybrid Work Arrangement
- Weekends off
- HMO with FREE 2 dependents
- Group life insurance
Position Summary
We're looking for two Operations Analysts to join our Business Intelligence and Application Support team. These roles are crucial for ensuring the smooth day-to-day support, maintenance, and enhancement of our internal reporting and analytics solutions, primarily built using Business Objects (BO), SQL, Power BI, and Squirrel.
This is a great opportunity for candidates who are passionate about data, love solving problems, and are eager to grow into more advanced development roles over time.
Job Duties and Responsibilities:
- Provide day-to-day operational support for business intelligence products and dashboards built in Squirrel, Business Objects (BO), and Power BI.
- Troubleshoot and resolve issues with reports, data sources, queries, and dashboards.
- Manage user questions, service requests, and small enhancement requests related to reporting tools and data products.
- Monitor performance and data integrity across systems; proactively identify and resolve issues.
- Collaborate with data and product teams to understand and document recurring issues or feature enhancements.
- Learn and eventually contribute to building new analytics applications and reporting products.
Qualifications:
- 2–4 years of experience in a similar Analyst or BI Support role
- Strong problem-solving skills with the ability to dive deep into data and technical issues
- Clear communication skills – both written and verbal – to handle business stakeholder interactions
- Attention to detail and a customer-service mindset
- Exposure to Squirrel or willingness to learn it
- Experience working with ticketing systems (e.g., JIRA, ServiceNow)
- Familiarity with data visualization best practices
- Experience working in Agile or iterative development/support environment
Working Conditions:
- Nightshift (9pm-6am or 10pm-7am)
- 2-3 months onsite training (WFH Afterwards)
- Fixed Weekends Off
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