Workforce Supervisor

2 weeks ago

Eastwood City, Philippines Comrise Full time ₱600,000 - ₱900,000 per year

The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team.

This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.

Key Responsibilities:

  • Assist in developing and maintaining accurate forecasts and schedules based on historical data, trends, and business requirements.
  • Monitor intraday performance and provide actionable insights to meet service level targets.
  • Collaborate with operations, HR, and recruitment teams to align workforce plans with business needs.
  • Lead and mentor a team of workforce analysts and real-time coordinators.
  • Analyze performance metrics and generate reports for senior leadership.
  • Support implementation of WFM tools and process improvements.
  • Participate in business reviews and provide workforce-related recommendations.
  • Ensure compliance with labor laws, company policies, and contractual obligations.

Qualifications:

  • Bachelor's degree in Business Administration, Statistics, or related field (preferred).
  • Minimum 3–5 years of experience in Workforce Management in a contact center or BPO environment.
  • At least 1 year of experience in a supervisory or leadership role.
  • Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect).
  • Advanced Excel skills; experience with data visualization tools is a plus.
  • Preferred: Experience with multi-site or global workforce operations.
  • Knowledge of Six Sigma or Lean methodologies.
  • Familiarity with SQL or other data query languages, strong experience in Power Bi.

Job Type: Full-time

Pay: Php50, Php55,000.00 per month

Work Location: In person

  • Workforce Management and Analytics Supervisor

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ateneo de Manila University Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management and Analytics Supervisor will lead in monitoring, reviewing, and analyzing the University's workforce complement vis-à-vis employee...

  • Technical Support Specialist

    1 week ago

    Cebu City, Philippines Trinity Workforce Full time

    Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team. Requirements for this role: Flexible hours available No experience required for this role Expected salary: ₱14,000 - ₱19,000 per month Qualifications 2nd year College Undergrad (No back subjects)= No experience needed...

  • Supervisor Workforce Planning

    2 days ago

    Makati City, National Capital Region, Philippines UnitedHealth Group Full time ₱500,000 - ₱1,000,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Workforce Planning Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines UnitedHealth Group Full time ₱1,200,000 - ₱2,400,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Workforce Planning Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Workforce Planning Analyst

    3 days ago

    Makati City, National Capital Region, Philippines UnitedHealth Group Full time ₱600,000 - ₱1,200,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Workforce Planning Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Workforce Planning

    2 weeks ago

    Davao City, Philippines MCI Full time

    JOB TYPE Full-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Workforce Planning...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱144,000 - ₱288,000 per year

    Trinity Workforce is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱15,000 - ₱24,000 per monthQualifications· Highschool and College graduates with no BPO Experience· Average...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱15,000 - ₱240,000 per year

    Trinity Workforce is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱15,000 - ₱24,000 per monthQualifications· Highschool and College graduates with no BPO Experience· Average communications skills· Willing to work on-site.·...