Customer Service Assistant

7 days ago

Consolacion, Central Visayas, Philippines Shopping Center Management Corporations SM Supermalls Full time ₱144,000 - ₱168,000 per year

Job description

As the Customer Service Assistant, you will provide knowledgeable and efficient service at the reception area. Your role is to ensure that all tenants, customers, and other relevant stakeholders receive excellent customer experience.

Responsibilities:

  • Processing of work permits, gate, entry and temporary passes, IDs and other forms requested.
  • Receives packages, letters, and memos for distribution to concerned personnel.
  • Monitoring submission of reply slips for tenant memos.
  • Keep and update telephone numbers, contact persons, operating hours and authorized signatories of tenants.
  • Promptly answers telephone calls, screen inquiries and relay the same to concerned department.
  • Receives inquiries from walk-in internal and external customers, screens and relay the same to concerned department.
  • Compliance with policies and procedures.
  • Ensure cleanliness and orderliness of work area.
  • Ensure compliance with safety and security.

Qualifications:

  • Customer service or other relevant work experience.
  • College graduate of any course
  • Good communication skills and computer skills including MS Office applications.
  • Amenable to flexible schedule.

Job Type: Full-time

Pay: Php13, Php14,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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