Consumer Advocacy Representative

1 week ago

Iloilo City, Western Visayas, Philippines RELX Full time ₱150,000 - ₱250,000 per year

This position is under the LexisNexis Risk Solutions Consumer Center. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

Accountabilities

  • First point of contact for consumers via telephone and email and other Consumer Advocacy processes
  • Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
  • Provide disclosures to consumers.
  • Assist consumers in filing disputes for all products.
  • Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
  • Research dispute requests to ensure disputes are accurate and warranted.
  • Perform training to consumers educating them on reports, claim information, reason codes, etc.
  • Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer.
  • Researching multiple databases for consumer's information.
  • Work with Dispute and Resolution teams to resolve consumer disputes.
  • Contact customers to respond to inquiries, notify them of claim investigation results and any planned adjustments.
  • Utilize databases to enter disputes and Personal Identifiable Information (PII) and ensure timely completion of disputes to meet or exceed the SLA set forth by FTC/FCRA. The objective is to minimize risk of litigation being filed against LexisNexis.
  • Perform other duties as assigned

Qualifications

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • Background of the US Insurance industry preferred.
  • Call center experience of at least 2 years a MUST. Experience in handling customer escalation a plus.
  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
  • Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
  • Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
  • Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.
  • Excellent phone etiquette with outstanding Customer Service skills.
  • Excellent oral and written communication skills, good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
  • Email correspondence experience and business writing skills is a plus.
  • Demonstrated knowledge and proficiency in Microsoft office applications.
  • No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
  • Amenable to work in REPH Iloilo site

  • Advocacy Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Ramon Aboitiz Foundation, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Program DescriptionThe Community Engagement Group enables RAFI programs to engage meaningfully with stakeholders by making every RAFInian true to brand and purpose, to promote our advocacies to attract believers and to forge partnerships to achieve our social impact.Job DescriptionThe Advocacy Manager is responsible for developing (ideating, planning)...

  • Medical Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines Biopharma Medical Solutions, Inc. Full time ₱240,000 - ₱300,000 per year

    We are expanding and in need of a PROFESSIONAL MEDICAL REPRESENTATIVE in your territory.Candidate must possess at least Bachelor's/College DegreeWith experience in ethical drugs, consumables or medical equipmentWith at least 2 years of proven experience in PharmaKnowledgeable in any of these aspects: Customer Management, Sales presentations and client...

  • Professional Medical Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines Biopharma Medical Solutions, Inc. Full time ₱200,000 - ₱240,000 per year

    We are expanding and in need of a PROFESSIONAL MEDICAL REPRESENTATIVE in your territory.Candidate must possess at least Bachelor's/College DegreeWith experience in consumables or medical equipmentWith at least 2 years of proven experience in PharmaGood network of doctors, hospitals and clinicsKnowledgeable in any of these aspects: Customer Management, Sales...

  • Remote Sales Representative for SaaS

    2 weeks ago

    Cebu City, Central Visayas, Philippines Consumer Tech Ltd. Full time ₱300,000 - ₱600,000 per year

    We are seeking a motivated Remote Sales Representative to join our SaaS company. We currently offer two SaaS products that we are expanding into the US, UK, and Canadian markets, with a primary focus on the restaurant industry.What You'll DoDrive outreach to potential customers in the restaurant sector.Manage the full sales cycle or focus on booking...

  • Customer Experience Representative with Medical License and BPO Experience

    1 day ago

    Bacolod City, Western Visayas, Philippines VCloud Interactive LLC Full time ₱900,000 - ₱1,200,000 per year

    Primary Role and Responsibilities:Customer Experience Representative (CER) - A customer-focused individual who serves as the primary resource for Pharmaceutical Healthcare Professionals (HCPS) and Consumers regarding products and services to provide support through Inbound, Outbound, Chat and Email support. The CSR utilizes his/her Contact Center experience,...

  • Sales Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Terry Selection, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job descriptionThe Sales Representative is responsible to promote products and services to clients and negotiate contracts with the aim of maximizing sales revenue and profit. She is the principal contact between a business and its customers. Her specific duties include ensuring current customers have the right products and services, identify new markets and...

  • Business Transformation Manager Business Transformation Manager Mall of Asia

    1 day ago

    Bacolod City, Western Visayas, Philippines TSA Group Full time ₱1,200,000 - ₱2,400,000 per year

    *About Us*At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals...

  • Customer Support Representative

    1 week ago

    Cebu City, Central Visayas, Philippines SVC PH Inc. Full time ₱29,000 - ₱60,000 per year

    Select VoiceCom is currently looking for a Customer Support Representative to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be...

  • Area Sales Manager

    1 week ago

    Bacolod City, Western Visayas, Philippines DITO Telecommunity Corporation Full time ₱2,000,000 - ₱2,500,000 per year

    OverviewThe Area Sales Manager is responsible for leading the sales force in handling the Area Distribution set-up for mainstream selling. The role focuses on converting Sari-Sari Stores and Telco Tiangges into subscriber acquisition and load-selling outlets. This position plays a key role in driving growth, ensuring distributor profitability, and achieving...

  • Sales Support Officer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Golden Legacy Financing Corporation Full time ₱900,000 - ₱1,200,000 per year

    JOB DUTIES AND ESSENTIAL FUNCTIONSEngagement cycles consist of call, SMS, and email communicationAid in leads generation, continuously finding ways to help augment the prospective company clients list—online research for potential companies for email, SMS, and calloutsMonitor the status and progress of all the leads in the prospective company client...