Sales Manager
4 days ago
Management of the Sales Team
- Develop strong working relationships with department store managers and concession leads to ensure effective communication and cooperation.
- Lead, train, and motivate retail area supervisors and sales staff to meet sales targets and deliver excellent customer service.
- Align team goals with company objectives while adapting to the unique conditions of each department store partner.
- Regularly conduct store visits to monitor staff performance, customer engagement, and adherence to brand standards.
Sales Management
- Develop customized sales strategies that cater to varying demographics, seasonal trends, and regional preferences across department store branches.
- Implement targeted sales programs that consider foot traffic patterns, promotional schedules, and department store sales cycles.
- Collaborate with merchandising teams to optimize product display, inventory levels, and promotional placement.
- Produce detailed sales performance reports with insights on customer buying behavior, product movement, and revenue trends.
- Proactively identify sales gaps and implement corrective strategies to meet or exceed revenue targets.
Business Process
- Ensure accurate inventory forecasting, transfers, and replenishment between multiple branches to minimize stockouts or overstocking.
- Align visual merchandising displays with both brand identity and department store requirements.
- Maintain clear documentation of key activities such as deliveries, product returns, promotions, and operational issues.
- Ensure staff adherence to department store protocols while maintaining company policies and standards.
Customer Satisfaction
- Develop strategies to enhance customer experience, tailoring approaches to meet the expectations of various department store clientele.
- Proactively address customer concerns by collaborating with department store staff to resolve issues efficiently.
- Build rapport with department store managers to secure strategic in-store placements and marketing opportunities.
Learning and Development
- Conduct coaching sessions and workshops for staff on customer engagement, visual merchandising techniques, and sales strategies.
- Mentor the team on handling multi-store operations and collaborating effectively with concessionaire partners.
- Organize regular competitor analysis to identify trends, assess pricing strategies, and improve product positioning.
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