Collections Officer

1 day ago

Makati City, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱500,000 - ₱1,000,000 per year
Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Collections Officer

Job Summary

  • The job holder supervises pre-delinquent, front-end, and skips agents to ensure that all collections activities are conducted in accordance with performance and productivity standards and within guidelines. He/She participates in team planning for appropriate strategies to provide and sustain improvement and to achieve collection goals.
  • This position is responsible for maximizing the performance of the Overlimit, Front-end & Skips Collections team by effectively meeting all call quotas and increasing overall company's performance and profits through efficient collections strategies and programs. This position is also responsible for managing compliance and risk action items within approved group policies and guidelines.
  • He/She is also responsible in monitoring performance of external skip tracing service provider/s including accounts endorsement
Specific Duties & Responsibilities

Manage performance of assigned agents

  • Monitors productivity of agents and provide regular feedback
  • Coaches and motivate team members to achieve set targets/standards and recommend strategies to improve performance
  • Identify training needs of handled agents
Control Delinquency of assigned group of accounts within set standards
  • Reviews agent's account to ensure that all accounts are worked on and productivity standards are attained
  • Monitors telephone conversation of agents in following up payments from delinquent cardholders
  • Liaise with other departments, branches, or units regarding collection concerns and constant communication with the branch thru telephone conversations and/or email
  • Implements collection strategies for overlimit and 1-29dpd accounts to ensure that flow rates are within acceptable level
Minimize Risk and credit losses
  • Assists Unit Head in reporting possible fraud accounts to concerned units
  • Reviews agent's maintenances and related actions
Address various customer issues
  • Assists Unit Head in validating customer complaints and provide counseling
  • Ensures client concerns are addressed properly and promptly
Recommend ways to further improve existing collections strategies and procedures

Manage performance of External Service Provider

  • Reviews and recommends accounts for skip tracing
  • Ensures endorsements are timely and within set parameters
  • Monitors agency performance including customer-handling to ensure these are within the company's guidelines and standards
Perform other functions that may be assigned from time to time

Qualifications:

  • Bachelor's degree holder; preferably graduate of business course
  • Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable. Knowledge in automated dialer system and vendor management are highly advantageous.
  • At least 2 years experience in collections, preferably from a credit card company or bank
  • At least 1 year in a supervisory/managerial role
  • Proficient MS Office computer skills, including Word, Excel, and PowerPoint. Project Management. Data Management and Analytics
  • Willing to work onsite 100%
Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location: Metropark, Pasay City

  • Collections Officer

    3 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkCollections Officer (Cards, Front-End Unit)Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need...

  • Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱800,000 - ₱1,200,000 per year

    About the Role As a Collections Officer, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for loans or credit card products. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to...

  • Head of Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines One Outsource Full time ₱300,000 - ₱600,000 per year

    To proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may...

  • Head of Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines One Outsource Full time ₱400,000 - ₱600,000 per year

    To proceed with your application, please fill up the application form here: We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute...

  • Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines Capital Credit Solutions Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

    About the role As a fulltime Collection Officer with Capital Credit Solutions Pty Ltd, you will play a crucial role in the company's debt recovery efforts. Based in Makati City Metro Manila, this position is focused on contacting customers with outstanding balances, negotiating payment plans, and resolving delinquent accounts. Your expertise in collections...

  • Billing and Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines Radix HR Full time $4,000 - $6,000 per year

    The Moment Group is urgently hiring for BILLING AND COLLECTION OFFICER. Interested applicants can send their CV to Billing and Collection Officer is responsible for managing the invoicing process and ensuring timely collection of payments from clients. This role requires excellent attention to detail, strong communication skills, and a proactive approach to...

  • Billing and Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines The Moment Group Full time $90,000 - $120,000 per year

    Job SummaryThe Billing & Collection Officer will oversee the full billing and collection cycle for multiple business units, including Catering & Events, company-owned restaurants, and commissary operations. This role is key in ensuring accurate invoicing, timely collections, and proper revenue reconciliation. The position also involves preparing financial...

  • Credit and Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱500,000 - ₱1,000,000 per year

    Job ResponsibilitiesCash Handling and Collection ManagementRegisters daily cash collection in the logbook and secures it in the vault.Deposits the previous day's collection into the company's bank account every morning and as needed.Prepares the Daily Collection Daily Analysis, report for the mother branch to ensure the accuracy of logs in the system versus...

  • Chief Collections Officer

    4 days ago

    Makati City, National Capital Region, Philippines beBeeCollection Full time ₱800,000 - ₱1,200,000

    Job OverviewThe role of a Collection Specialist involves performing collection activities to ensure that past due accounts and balances are manageable, effective, and efficient. This includes but is not limited to calls, communication with customers, settlement negotiation, timely referrals for outsourcing, legal actions, release of loan documents, and other...