Order Processing Support

2 weeks ago

Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

ORDER MANAGEMENT SUPPORT (SALES SUPPORT)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN ORDER MANAGEMENT SUPPORT (SALES SUPPORT)?

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.

The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we'd love to hear from you.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Strong customer service skills to work effectively with both internal teams and external clients
  • Excellent project management skills, including multi-tasking, prioritization, and time management
  • Strong problem-solving and critical-thinking abilities to manage complex order processes
  • Ability to negotiate and manage order scope changes efficiently
  • High level of accuracy and attention to detail in documentation and data entry
  • Strong collaboration and teamwork skills, with a positive and proactive attitude
  • Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
  • Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

  • Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
  • Generate purchase orders in Oracle EBS and manage updates based on order scope changes
  • Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
  • Ensure timely invoicing within two business days of shipment completion

WE LOOKING FOR:

  • 2+ years in sales operations, order management, supply chain, or branded merchandising.
  • ORDER MANAGEMENT or ORDER PROCESSING EXPERIENCE
  • SALES EXPERIENCE IS ALSO A MUST
  • 2+ years in customer service management or client-facing roles.
  • Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
  • 4-year college degree preferred, but not required.
  • Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

Job Type: Full-time

Pay: Php32, Php35,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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