Retail Store Manager
4 days ago
- OPERATIONS MANAGER JOB DESCRIPTION
- An operations manager for a coffee shop oversees daily operations, ensuring efficient service and excellent customer satisfaction by managing staff, controlling inventory and costs, and maintaining quality and cleanliness. Key duties include staff training and supervision, marketing, managing finances, creating reports, and upholding safety and sanitation standards to promote the shop's brand and profitability.
- Key Responsibilities
- Staff Management:
- Hiring, training, and supervising baristas and other staff, providing feedback, and organizing shifts to ensure peak performance.
- Customer Service:
- Ensuring superior customer satisfaction by resolving complaints, fostering a positive environment, and training staff on best practices.
- Inventory & Supplies:
- Managing inventory of coffee beans, food, and supplies, ordering new items, and ensuring cleanliness and proper sanitation.
- Financial Oversight:
- Monitoring operational costs, controlling expenses, managing payroll, and creating detailed financial reports to improve profitability.
- Operations & Quality Control:
- Overseeing daily operations, ensuring smooth service and production, and maintaining high product quality and service standards
- Marketing & Promotion:
- Promoting the brand in the local community, suggesting ways to reach a wider audience, and maintaining the shop's good image.
Compliance:
- Ensuring compliance with health, safety, and sanitation regulations within the coffee shop.
- Required Skills & Qualifications
- Proven experience as a coffee shop or restaurant manager.
- Strong customer service and communication skills.
- Leadership and staff management skills.
- Knowledge of industry best practices, including coffee-making techniques.
- Knowledge of health and safety regulations.
- Ability to manage finances and analyze data to improve performance.
- Strong organizational and problem-solving skills.
Job Type: Full-time
Pay: Php20, Php21,000.00 per month
Benefits:
- Paid training
- Pay raise
Work Location: In person
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