Cebu Customer Service Support

3 hours ago

Cebu City, Central Visayas, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time ₱15,000 - ₱27,000 per year

The opportunity

Dimo Enterprises & Overseas Placement Agency is seeking a skilled and enthusiastic Customer Service Support to join our virtual team in Cebu, Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients. With a competitive salary of up to 27,000 PHP, this is an excellent opportunity to develop your career in the call centre and customer service industry.

Key responsibilities

  • Respond to customer inquiries and complaints via phone, email, and chat in a friendly and professional manner
  • Troubleshoot and resolve customer issues efficiently and effectively
  • Accurately document customer interactions and maintain detailed records
  • Identify opportunities to improve customer satisfaction and suggest process improvements
  • Collaborate with cross-functional teams to ensure seamless customer service
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • Excellent communication and interpersonal skills, both verbal and written
  • Strong problem-solving and critical thinking abilities
  • Demonstrated experience in a customer-facing role, preferably in a call centre or customer service environment
  • Proficiency in using computer systems and software applications
  • A passion for delivering exceptional customer service and a commitment to continuous improvement
  • Flexible and adaptable to work in a fast-paced, dynamic environment

What we offer

At Dimo Enterprises & Overseas Placement Agency, we are dedicated to providing a supportive and inclusive work environment that fosters personal and professional growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritize the well-being of our employees and provide access to various health and wellness initiatives.

Apply now to join our dynamic team and be a part of our success story.

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