Assistant Executive Housekeeper

JOB SUMMARY

The Assistant Executive Housekeeper operates under the general direction of the Executive Housekeeper, overseeing the daily operations of the housekeeping department, including managing both rooms and public areas. This position requires strong technical expertise, particularly in handling hotel pre-opening tasks, to ensure that all housekeeping preparations are executed efficiently and meet high cleanliness and presentation standards. The role involves planning, organizing, and supervising the work of housekeeping staff to achieve these standards, while also contributing to guest satisfaction, staff training, and budget management.

RESPONSIBILITIES

Operational Management

• Supervise daily operations of the Housekeeping Department, including planning and organizing work schedules for supervisors and attendants.
• Regularly inspect guestrooms, especially those designated for VIP arrivals and public areas, ensuring they meet quality standards.
• Handle guest complaints and internal concerns efficiently, providing timely updates to the Executive Housekeeper.

Coordination and Communication

• Maintain steady communication with the Front Office regarding room allocations, special amenities, and any necessary setups for guest arrivals.
• Collaborate with Engineering for the prompt resolution of maintenance issues, ensuring all defect issues are monitored and followed up regularly.
• Attend inter-departmental meetings to ensure effective collaboration and coordination.

Financial Management

• Monitor departmental costs to achieve financial objectives, focusing on cost-efficient operations, including labor and supply expenses.
• Participate in budget preparation and manage inventory, including linen and operating equipment, ensuring timely replenishment and organization.

Staff Training and Development

• Assist in developing training plans and conducting training sessions to enhance staff competencies in housekeeping standards and customer service.
• Maintain an updated task competency inventory for all room personnel, conducting regular training and development activities.
• Ensure adherence to hygiene and grooming standards among staff, promoting a high level of professionalism.

Standards Compliance

• Ensure all guestrooms and public areas are regularly maintained, clean, and in good working condition.
• Monitor compliance with standard operating procedures, including those related to lost and found, key control, and health and safety for employees and guests.
• Prepare and implement departmental goals and objectives, ensuring alignment with organizational standards.

QUALIFICATIONS

• College graduate of any four (4) year degree
• At least three to five (3-5) years experience in the same capacity, preferably from a Five star Hotel or in a related land-based Hospitality environment.
• Pre-opening experience is an advantage
• Attention to detail and a commitment to maintaining high cleanliness standards
• Knowledge of proper cleaning techniques, chemical handling, and equipment use
• Basic knowledge of safety, hygiene, sanitation, and fire/life safety protocols in the workplace
• Proficiency in housekeeping management systems
• Strong leadership and team management skills in a multicultural and dynamic environment
• Ability to develop and mentor staff
• Ability to utilize and implement the disciplinary action process through coaching and counseling to enhance performance and address behavioral issues
• Familiarity with human resources policies and practices
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation
• Ability to communicate diplomatically with department heads, coworkers, and other staff members to resolve problems and negotiate resolutions
• Superior customer service and conflict resolution abilities
• Understanding of vendor management, contract and procurement processes
• Certifications in Housekeeping or Hotel Management are a plus
• Proficiency in computer software, including Google Suite applications and internet navigation
• Ability to generate reports and presentations
• Understanding of guest services, including needs assessment, service standards, and guest satisfaction evaluation