Customer Interaction Centre Team Leader

1 week ago

Makati City MNL Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Duties and responsibilities

● To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.

● Delivery of team sales, service level components, quality and productivity targets & indicators.

● People Management, including all HR related issues, as well as staff development.

● Operational Management: Managing the floor, adherence to schedule.

● Ownership and problem resolution.

● Call monitoring, coaching and feedback, responsibility for delivery of the defined

customer experience in every call.

● Responsible for Training and development of staff.

● Recommendations for product and process development based on customer feedback and analysis of the same.

● Conducting performance appraisal for the team.

● Compiling reports on team's performance and customer feedback.

Qualifications and Key Competencies

● At least 2 years' experience in similar capacity is required for this position

● Experience on phone, email and live chat support preferred but not required

● Experience in Technical Support is preferred

● Has strong verbal and written communication and comprehension skills

● Good problem solving and critical thinking skills with focus on issue

resolution and customer satisfaction

● Resourceful, able to multitask and has high attention to details

  • Customer Interaction Centre Team Leader

    2 weeks ago

    Makati, Philippines Probe Group Full time

    Probe Group Makati, National Capital Region, Philippines Overview Join to apply for the Customer Interaction Centre Team Leader role at Probe Group . Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer...

  • Customer Interaction Centre Team Leader

    7 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱3,600,000 per year

    Duties and responsibilities● To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the...

  • Customer Interaction Centre Team Leader

    7 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time $104,000 - $130,878 per year

    Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the...

  • Team Leader

    1 week ago

    Davao City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    About the role We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a...

  • Team Leader

    7 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    7 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱104,000 - ₱130,878 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Contact Centre Team Leader

    4 weeks ago

    Quezon City, Philippines Audika Australia Pty Full time

    Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics...

  • Customer Contact Centre Team Leader, Ikea

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Day Shift for Call Center Representatives Hybrid Job Description Job Responsibilities: Using a computerized system, responds to customer questions in a call center environment. May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries...

  • Team Leader

    3 days ago

    Makati, Philippines Probe CX Full time

    Probe CX Makati, National Capital Region, Philippines Overview The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Responsibilities To manage the day–to–day planning, operation and problem-solving of a team of agents to meet the required service...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Firstsource Solutions Limited Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader - Healthcare at Firstsource Solutions Limited, you will play a crucial role in supervising and supporting a team of customer service representatives within the healthcare sector. This full-time position is based in Cebu Central Visayas and involves leading your team to deliver exceptional customer experiences.What you'll be...