Team Leader
3 days ago
Job Overview: The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Duties and responsibilities To manage the day–to‑day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer‑focused agents and to act as the communication between the Teammates and Management. Delivery of team service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vice versa. Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses. Offers solutions and suggestions for process and product improvement to management. Qualifications: At least 1-2 years of Team Leader experience is required. Preferably with Customer Service and logistics background but not required. Has strong verbal and written communication and comprehension skills. Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction. Must be amenable to work in Angeles, Pampanga #J-18808-Ljbffr
-
Team Leader
2 weeks ago
, , Philippines Tractor Supply Full timeEssential Duties and Responsibilities The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members,...
-
Team Leader
2 weeks ago
, , Philippines Movate Technologies Services Limited Full timeQualifications Between 1 – 3 years experience in technical service desk environment as Team Leader Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote...
-
Team Leader
3 weeks ago
, , Philippines transcosmos Europe Full timeTeam Lead This role is provided by transcosmos Europe. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. Base Pay Range The Team Leader is responsible for providing and supporting the day-to-day provision of services and for promoting the technical knowledge and understanding of the End User Helpdesk team in...
-
Team Leader
4 days ago
Philippines Peak Support Full time ₱250,000 - ₱500,000 per year:We are seeking a detail-oriented and adaptable Team Leader to join our team.This opportunity is ideal for candidates who thrive in structured environments but are also comfortable navigating change and continuous improvement.Our client is a rapidly growing technology firm serving insurance companies. Your ability to manage complex, detailed tasks with...
-
Team Leader
2 days ago
Philippines transcosmos (TCIS) Full time ₱900,000 - ₱1,200,000 per yearThe Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the technical knowledge and understanding of the End User Helpdesk team, in a manner which is conducive to effective working relationships and in line with transcosmos Information System's (TCIS) values and objectives. This includes ensuring...
-
Team Leader
2 weeks ago
, , Philippines Tractor Supply Company Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and...
-
Team Leader
2 weeks ago
, , Philippines Tractor Supply Full timeThe Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as...
-
Team Leader
18 hours ago
, Metro Manila, Philippines Development and Growth Full timeJob Position: Team Leader (Inbound and Outbound Sales)Work Setup: Onsite – transitioning to Work from Home in AugustLocation: Mandaluyong CityCompany Setup: BPO supporting Australian clientsShift Schedule: Day shiftSalary: ₱25,000 – ₱30,000 monthly Job Summary We are looking for a motivated and experienced Team Leader to manage and support our team....
-
Team Leader
1 week ago
, Laguna, Philippines FURUKAWA ELECTRIC THERMAL MANAGEMENT SOLUTIONS AND PRODUCTS LAGUNA, INC. Full timeJob Summary The Team Leader in the Production Department is responsible for overseeing daily production operations, ensuring that production goals are met efficiently and effectively. This role requires coordinating with the production team, monitoring output and downtime, and maintaining accurate reports. The Team Leader ensures smooth operations by...
-
Team Leader
18 hours ago
, Pampanga, Philippines Probe CX Full timeThe Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Duties and responsibilities To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure...