Team Leader
4 weeks ago
Job Overview: The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Duties and responsibilities To manage the day–to‑day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer‑focused agents and to act as the communication between the Teammates and Management. Delivery of team service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vice versa. Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses. Offers solutions and suggestions for process and product improvement to management. Qualifications: At least 1-2 years of Team Leader experience is required. Preferably with Customer Service and logistics background but not required. Has strong verbal and written communication and comprehension skills. Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction. Must be amenable to work in Angeles, Pampanga #J-18808-Ljbffr
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Team Leader | Clark | Telco Experience
2 weeks ago
, Pampanga, Philippines Sutherland Full timeSutherland is seeking an organized and goal-oriented person to join us as a Team Leader - Telco Account . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Managing Team Performance: Improve team performance on...
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Team Leader
4 weeks ago
, Pampanga, Philippines Probe CX Full timeThe Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Duties and responsibilities To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure...
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Team Leader
4 weeks ago
, Metro Manila, Philippines Development and Growth Full timeJob Position: Team Leader (Inbound and Outbound Sales)Work Setup: Onsite – transitioning to Work from Home in AugustLocation: Mandaluyong CityCompany Setup: BPO supporting Australian clientsShift Schedule: Day shiftSalary: ₱25,000 – ₱30,000 monthly Job Summary We are looking for a motivated and experienced Team Leader to manage and support our team....
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Production Team Leader
3 weeks ago
, Laguna, Philippines Bel-Live Management, Inc. Full timeProduction Team Leader Company: Bel-Live Management, Inc. Salary: ₱15-20K (Monthly) Work Arrangement: On-site - Laguna Experience: 1-3 Yrs Exp Education: Diploma Employment: Full-time Application: Chat & Apply Posting Status: Active within three days Job Description handling/scheduling people accomplish production report address some concerns ensure on...
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, Pampanga, Philippines Connext Global Solutions Inc Full timeConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world‑class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for an Accounting Team Leader who will be working with Connext's Client in the United...
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Production Team Leader
3 weeks ago
, Laguna, Philippines Quadsys Inc Full timeThe Pallet Production Team Leader is responsible for overseeing and managing the daily operations of the production line to promote smooth, fast, and quality pallet production. As a team leader, he/she supervises the workers, guides their tasks, monitors and intervenes in cases of disruption or delay in the production line, and maintains everyone's...
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Team Leader
4 weeks ago
, Pampanga, Philippines Emapta Full timeLead with Strategy, Drive with Purpose Here, balance meets leadership. Take the reins of a high-performing collections team while still having time for what matters beyond work. This role offers structure, growth, and flexibility—empowering financial professionals to lead with integrity, drive performance, and maintain a healthy work-life rhythm. Job...
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Senior Team Leader
2 weeks ago
Philippines transcosmos (TCIS) Full time ₱900,000 - ₱1,200,000 per yearThe Senior Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the technical knowledge and understanding of the End User Helpdesk team, in a manner which is conducive to effective working relationships and in line with transcosmos Information System's (TCIS) values and objectives. This includes...
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Marketing Team Leader
2 weeks ago
Philippines Blossomville Realty Full time ₱1,500,000 - ₱2,500,000 per yearQualificationsBachelor's degree in Marketing, Business Administration, or related field3+ years of experience in marketing, with at least 1 year in a supervisory or team leaderStrong leadership, organizational, and interpersonal skillsGood understanding of marketing strategies, tools, and platformsProficiency in Microsoft Office and familiarity with digital...
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Production Team Leader
3 weeks ago
, Laguna, Philippines Chocovron Global Corporation Full timeJob Description Employee Recognition and Rewards Holiday Gifts, Incentives Government Mandated Benefits Read More Responsibilities Assist the Senior Team Leader in overseeing of the production Ensure that processing & packaging policies are met according to Standard Operating Procedures Operations Management leadership Joining requirements include a strong...