E-Shop Operations Manager

3 days ago

Quezon City, National Capital Region, Philippines World Balance International Inc. Full time ₱40,000 - ₱80,000 per year

Job Summary: The Shop Operations Manager (SOM) is responsible for overseeing daily operations across multiple e-commerce platforms (Shopee, Lazada, TikTok Shop, Shopify, etc.) and business models (B2C, B2B, D2C). This role ensures seamless execution of catalogue management, promotion enrollment, order processing, and customer service coordination while maintaining compliance with platform policies. As a key leader, you will drive team performance to meet execution excellence standards, ensure timely delivery of assignments, and foster continuous process improvements to strengthen operational efficiency.

Key Responsibilities: Manage and optimize store setup, listings, navigation, and promotional activities across platforms. Ensure campaign readiness including product listing, virtual bundles, stock syncing, and promo enrollments. Conduct compliance audits for shop and product listings, ensuring alignment with regulatory and platform requirements. Facilitate smooth onboarding of new accounts and transition of offboarded shops. Monitor and troubleshoot issues related to listings, promotions, or platform penalties.

Process Management & Continuous Improvement

  • Develop, maintain, and update SOPs to align with evolving platform tools and system enhancements
  • Identify operational gaps and propose automation tools or process improvements
  • Ensure shop operations schedules align with warehouse and platform operations

Performance & Metrics Compliance

  • Deliver regular KPI reviews and monitor metrics to achieve Three Star/Premium Enabler status for assigned platforms
  • Manage cross-functional projects, coordinating with stakeholders to ensure on-time delivery
  • Foster community practices within GDEC, driving team growth and performance excellence

Leadership & Team Development

  • Coach and mentor team members to meet performance goals and adapt to evolving e-commerce tools and practices
  • Ensure alignment of shop operations with organizational vision, mission, and values

Other Duties

  • Perform additional tasks that may be assigned to support overall business operations

Qualifications:

  • Bachelor's degree in Business, Marketing, Operations Management, or related field
  • Strong knowledge of e-commerce operations, metrics, activations, and tools
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Understanding of key business drivers, financial systems, and compliance requirements

Skills & Competencies:

  • Strong written and verbal communication skills
  • Highly adaptable to changing priorities in a fast-paced environment
  • Strong organizational skills with keen attention to detail
  • Ability to manage multiple priorities and deadlines effectively
  • Proven problem-solving and solution-oriented mindset
  • Experience in handling high-pressure situations with composure
  • Knowledge of systems and tools related to e-commerce operations

Why Join Us? At Great Deals E-Commerce Corporation, we take pride in being one of the country's leading e-commerce enablers. We offer a dynamic work environment where you can grow professionally, develop leadership capabilities, and make a real impact on the future of online retail. You'll be part of a forward-thinking team that embraces innovation, collaboration, and performance excellence.

Job Type: Full-time

Benefits:

  • Pay raise

Work Location: In person

  • E-commerce back-end operations

    3 days ago

    Quezon City, National Capital Region, Philippines NEXT Full time ₱240,000 per year

    ob Title: E-commerce Operations SpecialistLocation: QuezonEmployment Type: Full-timeKey ResponsibilitiesManage daily store operations, including product listing, optimization, inventory, and pricing updates.Coordinate promotional campaigns, discount settings, advertising, and performance tracking.Monitor order fulfillment to ensure smooth processing and...

  • E-commerce Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Cosmetix Unlimited Inc Full time ₱1,200,000 - ₱2,400,000 per year

    The E-Commerce Manager will be reporting directly to the Chief Executive Officer and Brand Manager and shall perform the following functions:Can produce templates for quick replies, assure prompt, accurate, and on-brand responses to all consumer questions on social media channels. During business hours, weekends, and holidays, customer service...

  • E-Commerce Jr. Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Medethix Inc Full time ₱1,200,000 - ₱3,600,000 per year

    The E-Commerce Junior Manager is responsible for driving the online sales performance of five FMCG brands across key e-commerce platforms, namely TikTok Shop, Lazada Philippines, and Shopee Philippines. This role ensures seamless online operations, supports brand growth, and executes digital merchandising strategies that align with marketing and commercial...

  • E-commerce Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Direct Lines Sales Unltd. Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    This highly analytical and strategic role is responsible for driving revenue, profitability, and stock depletion across all third-party online marketplaces (Lazada, Shopee, TikTok Shop, Watsons, and others).The core function is managing the integration and potential conflict between the online marketplace channels and the company's offline distribution...

  • Operations Manager

    3 days ago

    Quezon City, National Capital Region, Philippines StratQuad E-Solutions Corporation Full time ₱80,000 - ₱120,000 per year

    About the RoleWe are looking for a highly driven and strategic Operations Manager to oversee and integrate the company's core departments — Operations, Warehouse, and Sales & Marketing. The ideal candidate will ensure organizational efficiency, profitability, and growth through strong leadership, process improvement, and business innovation.Key...

  • E-commerce Channel Sales Manager

    1 week ago

    Quezon City, National Capital Region, Philippines HS Hiring Solutions Inc Full time ₱1,500,000 - ₱2,500,000 per year

    The E-commerce Channel Sales Manager is responsible for driving sustainable revenue growth and expanding market share across all third-party online sales channels, including the brand's flagship stores on leading marketplaces (e.g., Lazada, Shopee, TikTok Shop) and key strategic online retail partners.This role manages the full lifecycle of partner...

  • E-Commerce and Content Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Bell-Kenz Pharma Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    This year, Bell-Kenz Pharma proudly celebrates close to two decades of unwavering commitment to enhancing Filipino lives through affordable, accessible, high-quality medicines. As a rapidly expanding organization, we're seeking driven, resourceful individuals with a passion for learning and a commitment to delivering results.At Bell-Kenz Pharma, you'll...

  • E-Commerce Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Jetsbro Full time ₱300,000 - ₱600,000 per year

    The ECommerce Specialist will manage and grow our online platforms (Shopee, Lazada, Tiktok Shop), ensuring smooth store operations, sales growth, and excellent customer experience.ResponsibilitiesManage product listings, descriptions, pricing, and promotions.Monitor and analyze sales performance across platforms.Coordinate with logistics and suppliers for...

  • E-commerce Officer

    1 week ago

    Makati City, National Capital Region, Philippines Axzy Tech Inc. Full time ₱600,000 - ₱1,200,000 per year

    Key ResponsibilitiesTake full ownership of our brand's e-commerce operations (TikTok Shop, Shopee, and other platforms).Set up, manage, and optimize stores from 0 to 1, driving sales and visibility.Plan and execute promotions, campaigns, and platform activations.Manage product listings, pricing, inventory, and order fulfillment.Analyze data, track KPIs, and...

  • E-Commerce Operation Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Sanshen consulting Full time ₱1,200,000 - ₱3,600,000 per year

    Job description:Position Overview:Focus: Online Shop Platforms, Order Fulfillment, Live SellingNote: Coordinate closely with the Marketing Associate and Multimedia Artist for product campaign rollouts and content scheduling.Job Duties and Responsibilities● Coordination in handling the day-to-day operations of the company's various social media platforms...