Branch Head

Position: Branch Head

• Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
• Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
• Welcome customers, provide assistance, and respond to their concerns.
• Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
• Answer guests' phone and online inquiries.
• Ensure customer transactions are processed promptly and accurately.
• Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
• Ensure daily collection deposits are done on time.
• Identify and communicate any accounting related issues to management promptly.
• Ensure that products are properly displayed, stocked, and labeled.
• Responsible for developing and implementing the visual strategy for displaying products.
• Identify trends and monitor supply and demand.
• Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Perform suggestive selling.

• Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).

• Interpret sales reports and provide guidance on how to improve figures and customer engagement.

• Communicate with customers and address any problem they may have.
• Serve as the primary point of contact for customer service.
• Keep customers happy by delivering excellent service.
• Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.
• Organize staff work schedule for approval of the Head of Internal Operations.
• Responsible for ordering store and restaurant inventory and supplies while staying within the budget.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the branch's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Maintain safety and food quality standards.
• In-charge in cleaning the entire branch.
• Responsible for monitoring the temperature of the chillers, freezers, and the air-condition to maintain the wines in proper condition.
• Develop maintenance schedules and report items for repair and maintenance.
• Ensure all staff perform their functions effectively.
• Ensures everyone in the team is in proper uniform and pleasing personality at all times while on duty.
• Train staff to follow operations procedures.
• Train new and current employees on proper customer service practices.
• Appraise staff performance and provide feedback to improve productivity.
• Replenishing and monitoring the store petty cash fund.
• Always be present at the most busy/important time of the business activities.
• Report daily sales to management and to the Finance Dept.
• Submit required daily reports to the Finance Dept.
• Submit duly approved pull-out forms and transfer forms.
• Attend management meetings regularly.
• Send a monthly summary report of management meals.
• Send a monthly summary report of management meals.
• Forward all accounting documents within the stipulated deadlines.
• Send weekly purchase orders and projections to the Purchasing Dept.
• Conduct and report inventory count to the Purchasing Dept.

Qualifications:

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• excellent customer service skills.
• strong communication skills, tact and diplomacy.
• the ability to lead and motivate teams and influence people.
• self-motivation and ambition.
• commercial awareness.
• enthusiasm and the ability to learn quickly.
• good organisational skills.
• energy and stamina, as well as resilience.
• a results-driven approach to work.
• decision-making and problem-solving skills.
• Willing to be assigned in any branch of Terry's.