Desktop Support Engineer

5 hours ago

Taguig, National Capital Region, Philippines SixEleven Full time ₱250,000 - ₱300,000 per year

Job Description:

We are seeking an experienced IT Desktop Support Specialist to join our team. The ideal candidate will be responsible for providing timely support and resolution for various desktop-related issues across the organization, including hardware, software, peripherals, and network troubleshooting. You will work independently and as part of a team to ensure seamless IT operations, providing excellent service to employees and supporting the organization's IT infrastructure.

Key Responsibilities:

  • Provide on-site support for desktop-related issues, ensuring efficient resolution of software, hardware, peripherals, and network problems.
  • Demonstrate proficiency in troubleshooting and supporting Windows OS and Microsoft product architecture.
  • Perform routine maintenance, installation, and configuration of network devices such as routers, switches, and firewalls.
  • Manage and support network infrastructure with a focus on performance, security, and reliability.
  • Assist with partial IT management tasks including asset management, user demand management, and operational knowledge management.
  • Work both independently and collaboratively in a team setting, ensuring timely and effective problem resolution.
  • Respond to urgent IT requests during weekends or off-hours as needed (overtime compensation provided).

Qualifications:

  • 2+ years of experience in IT desktop support or related field.
  • Proficient in supporting mainstream operating systems (Windows) and common office software (Microsoft Office Suite, etc.).
  • Solid understanding of hardware, peripherals, and basic troubleshooting techniques.
  • Foundational knowledge of networking, servers, and IT infrastructure.
  • Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
  • Strong communication skills, with a customer-oriented and service-driven mindset.
  • Willingness to work on-site during weekends for urgent IT requests (overtime compensation available).
  • Proficiency in either Chinese or English as an additional working language is preferred.

Apply now

If you have any questions about this job ads please contact

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: In person

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