Tech Ops Support Engineer

7 days ago

Makati City, National Capital Region, Philippines iScale Solutions Full time ₱1,200,000 - ₱2,400,000 per year

This is a remote position.

  • Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required. 

  • Maintain excellent communication with all internal and external end users and within the IT Team.

  • Deliver service excellence

  • Documentation procedural and operational instructions on Wiki's for end user's

  • Manage best in class cloud SaaS technologies.

  • Point of escalation for end user technical issues.

  • Maintain Cloud application user directories.

  • Ad-Hoc Onsite device support if necessary.

  • Remote support (including flexible work hours to support our international team)

Requirements

  • 3-4 Years' Experience in a Helpdesk Infrastructure support role.

  • Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.

  • Proven capability in Mac OS troubleshooting and support

  • Excellent knowledge of macOS System Settings and DEP Enrollment.

  • Intermediate macOS patching knowledge.

  • Comfortable using Bash scripting languages for macOS.

  • Experience in Supporting an MDM solution, preferably Jamf Cloud.

  • Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:

  • Microsoft Office 365

  • Microsoft Entra ID

  • Atlassian Cloud  

  • Strong Time Management skills to work in a fast-paced ever-changing environment.

  • Self-starter and Team player

  • Happy working in an autonomous, trusting environment.

Advantageous but not essential experience :

  • IT Degree or relevant IT qualifications

  • JAMF 200 certified (preferably)

  • MS-100: Microsoft 365 Identity and Services or similar certification

  • Atlassian Administration (preferably)

  • Any experience working with or in a Salesforce environment

  • ISO27001 and GDPR experience and knowledge

Benefits

  • Competitive Salary Package: Receive a pay package that matches your skills and experience.

  • Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.

  • Health Coverage: Get medical, dental, and vision insurance for you and your dependents.

  • Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.

  • Learning Opportunities: Access training, certifications, and mentorship to grow your career.

  • Team Engagement: Join team-building activities and wellness programs.

  • Modern Tools: Use the latest technology to excel in your role.

  • Career Growth: Clear paths for promotion and professional development.

  • Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.

  • Referral Rewards: Earn bonuses for bringing great talent to the team.

  • Retirement Plan: Secure your future with a company-sponsored retirement plan, ensuring financial stability and peace of mind for your years ahead.

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