Junior Associate, Early Collections

2 weeks ago

Pasig, National Capital Region, Philippines RCBC Bankard Services Corporation Full time $40,000 - $60,000 per year

Job Purpose

  • Responsible for handling, controlling, and overseeing the over-all performance of accounts or specific portfolio assigned.
  • Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.
  • Evaluates and assists cardholders and loan borrowers in resolving service issues that results to non-payment of accounts.
  • Handles collection, inquiries, requests and complaints of all assigned accounts.
  • Evaluates cardholders' requests for payment arrangements, computes and recommends appropriate payment scheme to aid cardholders who are experiencing financial difficulty without compromising the interest of the company.

Job Requirements

  • Graduate of any 4-year business course
  • Preferably with collection or customer service experience in a credit card or any financial services company for at least 2 years
  • Good oral and communication skills and multi-tasking skills
  • Must be computer literate; with knowledge in MS Office

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