Calculation Application Support Engineer

6 days ago

Ayala Alabang, National Capital Region, Philippines Phoenix One Knowledge Solutions, Inc. Full time

Roles & Responsibilities:

Technical & Functional Support for Calculation Systems (software) (Level 3 ITIL)

 Clients assistance and support on Calculation Systems

 Define solutions to resolve user problems and improve global efficiency.

 Use current ITIL process within ESSILOR IT Department to manage support activities.

 Continuous improvement to maintain performance and high availability of calculation solutions.

Implementation / Deployment

 Performing pre-production setup and successful integration as well as Non Regression Testing prior to implementing in production.

 Providing client assistance and support for upgrade or new implementations calculation software

 Deploying new customer environments with implementation of Calculation System as well as providing Calculation support for all customers worldwide.

 Conducting User Training for new Services / Evolution in Asia as requested by customers.

 Improve daily operations of support activities by developing appropriate tools or scripts.

Projects

 Projects participation in the development of New Digital Services as required.

 Evaluate system specifications to improve calculation software maintenance.

 Direct contact with Digital Services team in France (support and development team) / India or Philippines

Qualifications:

 Bachelor of Master's Degree in Computer Engineering, Information Systems, Computer Science or related field

 At least 5 years' experience in IS support and maintenance, Business Analysis maintenance, System analysis or related fields.

 Ability to analyze and synthesize situations

 Ability to understand the business constraints

 Good communication skills, both written and verbal in English

 Maintains strong attention to detail in high-pressure situations

 Available for emergencies on-call support rotations with other team members

 Capacity of problem analysis, Capable of learning by himself/herself and self-motivated

 Good interpersonal skills, intercultural

 Intermediate Technical skill on IIS, XML, MS SQL DB,

 Amazon (Cloud Computing -AWS) (would be advantaged)

 Requires excellent computer skills and ability to use available technical tools

 Knowledge in network configuration would be a plus

 Communication effectively

 Learning on the fly

 Customer oriented and good teamwor

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