Customer Service Representative
8 hours ago
Responsibilities and Duties:
• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
• Providing excellent customer service through different communication platforms (voice and non-voice channels).
• To maintain and provide information on all aspects of the application and enrolment process to student applicants.
• Responding to enquiries and assist students primarily via inbound calls, email and live chat. Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.
Qualification & Requirements:
• With at least 2 years of experience in the BPO Industry handling voice and non-voice channels of support
• Knowledge on data privacy and GDPR is a plus but not a requirement.
• Customer service oriented
• Strong organizational ability in a fast-paced environment
• Strong interpersonal and communication skills, including excellent written and verbal.
• Ability to multitask, prioritize, and remain calm under pressure
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