Safety Investigations Team Lead II

1 week ago

Mabalacat, Central Luzon, Philippines Uber Full time ₱2,000,000 - ₱2,500,000 per year

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

The Safety Investigations Team Lead II (S4) at Uber is a pivotal position within our Community Operations organization, focused on ensuring the safety and security of our users by managing a team of dedicated Safety Investigators. As an S4 Team Lead, you will oversee complex and high-severity safety incidents, ensuring thorough investigations, timely resolutions, and adherence to Uber's safety standards. This role demands a blend of visionary leadership, operational management, and subject-matter expertise to drive performance and maintain high-quality support during critical incidents.

Your Impact in Role:

  • Lead and Mentor: Lead, coach, mentor, and motivate a team of Safety Investigators to navigate sensitive cases and deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA).
  • Manage Performance: Oversee team performance, provide real-time feedback, and conduct regular 1-on-1 meetings to ensure continuous improvement.
  • Handle Escalations: Manage high-severity escalations, ensuring timely and effective resolution while maintaining high standards of customer service.
  • Drive Process Improvements: Identify opportunities for process improvements, implement changes, and optimize workflows to enhance efficiency and effectiveness.

Basic Qualifications:

  • Must be a regular employee of Uber for at least 2 years
  • Must have relevant work experience leading people manager
  • Must be willing to work in 24x7 shifting schedules, weekends

Preferred Qualifications:

  • Must have at least 2 years experience in a people manager role
  • Must have extensive background in performance and SLA management
  • Must be willing to work in 24x7 shifting schedules, weekends
  • Must be willing to work primarily in the Mabalacat site
  • Basic familiarity with COPC(r) High Performance Management Techniques (HPMT)
  • Foundational knowledge with Lean Six Sigma
  • Background in project management
  • Experience using AI

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