Technical Support Representative

22 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱6,000 - ₱7,200

Technical support representatives play a vital role in ensuring seamless communication between clients and our organization. They are the first point of contact for customers experiencing technical difficulties, providing timely and effective solutions to resolve their issues.

The ideal candidate will possess excellent problem-solving skills, be able to work independently, and have a strong ability to communicate complex technical information in a clear and concise manner. A background in customer service or a related field is highly desirable.

Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, or SMS in a professional and courteous manner.
  • Analyze and resolve technical issues efficiently, utilizing various databases and documentation to find the best solution.
  • Maintain accurate records of all inquiries and problems handled, ensuring compliance with established procedures and policies.
  • Operate personal computers, mainframes, software packages, and front-end programs related to the client base.
Preferred Qualifications
  • Typically, a minimum of 2 years of relevant experience in a similar role.
Benefits
  • This position offers an exciting opportunity to develop your skills and expertise in technical support, working with a dynamic team to deliver exceptional customer experiences.
What We're Looking For
  • A motivated individual with a passion for problem-solving and delivering top-notch customer service.
  • A team player who can work collaboratively with colleagues to achieve common goals.

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