Japanese Bilingual
5 days ago
About the role
Talent Outsourcing Channel Solutions' is seeking a talented Japanese Bilingual - Fraud analyst experience - Customer service to join our dynamic team based in Pasig City Metro Manila. This is a full-time position that offers competitive compensation and benefits.
What you'll be doing
- Serve as a key point of contact for customers, providing exceptional customer service in Japanese and English
- Investigate and resolve complex customer inquiries and disputes related to fraud or other issues
- Analyse customer data and transactions to identify patterns and potential fraudulent activity
- Collaborate with cross-functional teams to implement fraud prevention strategies
- Maintain detailed records and documentation of customer interactions and case resolutions
- Continuously seek opportunities to improve processes and enhance the customer experience
What we're looking for
- Fluency in Japanese and English, both written and spoken
- Japanese-speaking customer experts, N1/N2 proficiency (open to both native and non-native speakers)
- At least 6 months of fraud analyst experience
- Minimum 1 years of experience in a customer service or fraud analysis role
- Strong analytical and problem-solving skills with the ability to identify patterns and trends
- Excellent communication and interpersonal skills to effectively engage with customers and collaborate with colleagues
- Attention to detail and the ability to multitask in a fast-paced environment
- Familiarity with customer relationship management (CRM) software and data analysis tools
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive salaries, comprehensive benefits packages, and ample opportunities for professional development and career advancement. Our company culture values collaboration, innovation, and work-life balance.
About us
Talent Outsourcing Channel Solutions' is a leading provider of outsourced call centre and customer service solutions. With a strong presence in the Asia-Pacific region, we partner with a diverse range of clients across various industries to deliver exceptional customer experiences. Our team of dedicated professionals is committed to driving business success through innovative service delivery and a customer-centric approach.
If you are excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.
-
Customer Expert
5 days ago
Pasig, National Capital Region, Philippines Addforce Human Resources Solution Inc. Full time ₱960,000 - ₱1,440,000 per yearJob Title:Japanese Customer Expert (Bilingual Speaker)Location:Eastwood, Quezon City (Fraud Account)Silver City. Pasig City (Search Engine Account)Account/ LOB:Fraud DetectionSearch EngineWork Set up & Schedule:Day ShiftNight ShiftSalary Package:90, ,000 based candidate work experienceKINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL,...
-
Japanese Bilingual Support
5 days ago
Pasig, National Capital Region, Philippines Hytech Full time ₱250,000 - ₱500,000 per yearJob Description:Process client requests and resolve issues via live chat, and email through the CRM system while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via Zendesk or Fresh work.Update clients on their request status accordingly.Verify documents submitted by clients on an hourly basis.Prepare and...
-
Customer Support Representative
5 days ago
Pasig, National Capital Region, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per yearWe areseeking a Customer Support Representative (Japanese Bilingual Account) to join our dynamic team. This is a full-time role based in our Pasig City Metro Manila office. In this critical position, you will be responsible for providing exceptional customer service to our Japanese-speaking clients, ensuring their needs are met and their queries are resolved...
-
Call Center Agents
5 days ago
Pasig, National Capital Region, Philippines TalentSync Training and Development Full time ₱104,000 - ₱130,878 per yearWe are seeking a Customer Service Representative (Japanese Bilingual Account) to join our dynamic team. This is a full-time role based in our Pasig City Metro Manila office. In this critical position, you will be responsible for providing exceptional customer service to our Japanese-speaking clients, ensuring their needs are met and their queries are...
-
Customer Support for Japanese Bilingual Account
22 hours ago
Pasig, Philippines TORCH Solutions Full timeWe are seeking a Customer Service Representative (Japanese Bilingual Account) to join our dynamic team. This is a full-time role based in our Pasig City Metro Manila office. In this critical position, you will be responsible for providing exceptional customer service to our Japanese-speaking clients, ensuring their needs are met and their queries are...
-
Customer Support for Japanese Bilingual Account
4 weeks ago
Pasig City, Philippines TORCH Solutions Full timeWe are seeking a Customer Service Representative (Japanese Bilingual Account) to join our dynamic team. This is a full-time role based in our Pasig City Metro Manila office. In this critical position, you will be responsible for providing exceptional customer service to our Japanese-speaking clients, ensuring their needs are met and their queries are...