Japanese Bilingual
3 days ago
About the role
Talent Outsourcing Channel Solutions' is seeking a talented Japanese Bilingual - Fraud analyst experience - Customer service to join our dynamic team based in Pasig City Metro Manila. This is a full-time position that offers competitive compensation and benefits.
What you'll be doing
- Serve as a key point of contact for customers, providing exceptional customer service in Japanese and English
- Investigate and resolve complex customer inquiries and disputes related to fraud or other issues
- Analyse customer data and transactions to identify patterns and potential fraudulent activity
- Collaborate with cross-functional teams to implement fraud prevention strategies
- Maintain detailed records and documentation of customer interactions and case resolutions
- Continuously seek opportunities to improve processes and enhance the customer experience
What we're looking for
- Fluency in Japanese and English, both written and spoken
- Japanese-speaking customer experts, N1/N2 proficiency (open to both native and non-native speakers)
- At least 6 months of fraud analyst experience
- Minimum 1 years of experience in a customer service or fraud analysis role
- Strong analytical and problem-solving skills with the ability to identify patterns and trends
- Excellent communication and interpersonal skills to effectively engage with customers and collaborate with colleagues
- Attention to detail and the ability to multitask in a fast-paced environment
- Familiarity with customer relationship management (CRM) software and data analysis tools
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive salaries, comprehensive benefits packages, and ample opportunities for professional development and career advancement. Our company culture values collaboration, innovation, and work-life balance.
About us
Talent Outsourcing Channel Solutions' is a leading provider of outsourced call centre and customer service solutions. With a strong presence in the Asia-Pacific region, we partner with a diverse range of clients across various industries to deliver exceptional customer experiences. Our team of dedicated professionals is committed to driving business success through innovative service delivery and a customer-centric approach.
If you are excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.
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