Customer Care Specialist

2 weeks ago

Biñan, Calabarzon, Philippines Asian Vision Cable Holdings Inc Full time ₱250,000 - ₱350,000 per year

JOB OVERVIEW

We are looking for a Customer Care Specialist to manage customer service systems, reporting, and process improvements. This role supports daily operations, system administration, and data-driven initiatives to enhance customer experience and business efficiency.

KEY RESPONSIBILITIES

  • Administer and maintain customer service platforms and data accuracy.
  • Coordinate with internal teams and vendors for system updates and issue resolution.
  • Generate and analyze reports on customer service performance and satisfaction.
  • Manage billing processes, payment requests, and usage monitoring.
  • Execute customer advisories, retention campaigns, and service updates.
  • Maintain data consistency and update the knowledge base.
  • Support integrations, workflows, and configuration changes.
  • Plan and implement customer service initiatives to improve retention and efficiency.

QUALIFICATIONS

  • Bachelor's degree in Business Administration, IT, or related field.
  • At least 2 years of experience in customer service operations, reporting, or system administration.
  • Strong organizational, analytical, and reporting skills.
  • Experience with CRM or customer service platforms (e.g., HubSpot preferred).
  • Proficient in Microsoft Office and familiar with data extraction or query tools.
  • Excellent communication and coordination skills.

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