Command Center/Helpdesk

3 days ago

Cebu City, Central Visayas, Philippines Advanced World Systems Inc. Full time $6,000 - $8,000 per year

Advanced World Systems Inc. is hiring a Full time Command Center/Helpdesk role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
  • More than 4 years of relevant work experience required for this role

Command Center/Helpdesk

Job description:

➢The Command Center Team is the central point of contact for all support, troubleshooting & incident management. They
are considered the first responders and ensure issues & escalations are attended to promptly.

➢ The Command Center team will liaise with the engineering & application departments to resolve problems or inquiries,
both internal and external customers. It will comprise multiple team shifts to handle the 24/7, including holidays and
weekends operations.

Responsibilities:

➢ Keep track of the customer queries and resolve the issues as early as possible.

➢ Ensure that all alerts, escalations, and issues are attended to, resolved, and documented timely.

➢ Stay well-informed of failures, issues, and business readiness of the company and customers being supported

➢ Update and monitor the regular daily business readiness tracking

➢ Regular reporting of the day-to-day issues encountered by internal and external stakeholders

➢ Regularly reviewing existing systems and making recommendations for improvements
➢ Work with a team of technical support engineers and specialists.

➢ You will be working on a 24/7 shift (including holidays and weekends).

➢ Team's best practices and methodologies

➢ Reports directly to the Command Center Engineering Manager of the Platform Department

➢ with experience in Linux/Windows serves

➢ at least 7 years related experience

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