Principal- Recruitment Administration

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

Our role might be your opportunity to excel in the dynamic world of Recruitment Administration. Are you interested? We would like to talk with you

The Principal Specialist is a subject matter expert and provides efficient and flexible recruitment administrative support including but not limited to workload allocation, process change management, reports generation and quality checks. This role facilitates operational service delivery of the team members to contribute to the overall achievement of targets.

They act as the main point of contact for all queries relating to the support function of one or more accounts and deputise for the Team Leader or Manager as required.

What you'll be doing:

• Managing account-specific administration activities to time and accurately, including one-off ad hoc requests which support the effective running of the recruitment process
• Ownership of process documentation, including the operations manual, identifying and clearly communicating any process changes to stakeholders and the team
• Ownership of group mailbox, effectively managing escalations and providing support where required
• Acting as a final checking mechanism for elements of the process as well as audits and spot checks to ensure data accuracy and SLA adherence
• Completing reports, trackers, and maintaining systems accurately and to deadlines
• Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors, and other account stakeholders, managing
  
  customers' needs and expectations and working to service levels agreed
• Actively participating in operational calls, confidently interacting with the client as needed
• Providing tangible contribution to ad hoc projects and continuous improvement initiatives within the team
• Preparing forecasts as required
• Deputise for Team Leader as required
• Drives efficient usage of digital Automation or technology available to the team

You'll need to demonstrate:

• Effective English business communication skills, written and oral, plus any client specific languages as required.
• Experience in direct client or stakeholder engagement.
• Experience leading or mentoring colleagues.
• Experience in working with various recruitment administration activities that may include, but not limited to, interview scheduling, offer management and onboarding.
• Capable to work on and suggest a resolution to a complex issue connected to the process – Experience in identifying and introducing process innovations.
• Experience of working with HR or recruitment systems (i.e. ATS) and maintaining a high level of data integrity
• Strong knowledge of Microsoft packages; Outlook, Word, Excel

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

• Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started

AMS28397

03/12/2025

Philippines, Makati

Full Time

Administration

Professional Business Services

Permanent