Voice & Accent Training Lead

4 hours ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱30,000 - ₱40,000 per year

About the Role

We are seeking an experienced Voice & Accent Trainer who will play a key role in enhancing communication standards for our customer service teams. If you have a passion for coaching and skill development, and want to grow your career in a fast-paced BPO environment, we encourage you to apply

Qualifications

  • Must be amenable to work onsite at our Bridgetowne site
  • At least College Level
  • 1–3 years of related experience in the BPO industry
  • Proven experience as a Voice & Accent Trainer or similar role
  • Skilled in training tools, methods, and assessments for communication improvement
  • Strong interpersonal and communication skills with the ability to deliver clear, actionable feedback

Key Responsibilities

  • Conduct voice and accent training sessions to improve agents' spoken English, pronunciation, tone, and clarity
  • Provide one-on-one and group coaching sessions to prepare agents for international client interactions
  • Monitor and evaluate live or recorded calls, offering constructive feedback
  • Facilitate role-playing and mock calls to simulate real scenarios
  • Identify communication skill gaps and tailor training programs accordingly
  • Collaborate with other training teams to align training initiatives with organizational standards
  • Conduct Training Needs Analysis (TNA) for BAU refreshers
  • Maintain accurate records of training activities, assessments, attendance, and progress

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Are you willing to work onsite in Bridgetowne on a shifting schedule? (Yes/No)
  • How much are your salary expectations?

Experience:

  • Voice & Accent Trainer: 1 year (Required)
  • BPO: 1 year (Required)

Work Location: In person

  • Voice & Accent Training Team Lead/Assistant Manager (Travel)

    4 hours ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱350,000 - ₱450,000 per year

    About the RoleWe are looking for an experienced Assistant Manager for Voice & Accent Training who will be responsible for strengthening communication excellence across voice, chat, and email processes in a fast-paced travel account. This role involves managing and coaching a team while ensuring consistent delivery of high-quality communication training...

  • Training Lead

    4 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:We are looking for a dynamic and experienced Training Lead to oversee the design,delivery, and evaluation of training programs across BPO accounts. The Training Lead willensure that new hires and existing employees are equipped with the skills and knowledgeneeded to meet performance standards and deliver exceptional customer service.Key...

  • Associate Training Director – Pre-Process, Language, and Communications Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

    DescriptionJob Summary:We are looking for astrong-willed yet humbleleader to join our team asAssociate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer...

  • Associate Training Director – Pre-Process, Language, and Communications Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are looking for a strong-willed yet humble leader to join our team as Associate Training Director for Pre-Process, Language, and Communications Training . This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer experiences.The...

  • AV Technician

    4 hours ago

    Quezon City, National Capital Region, Philippines Multi-line Full time ₱240,000 per year

    Minimum of 3 years AV experience in pro audio, lighting, and LED wall setupPreferably with experience in worship halls, events venues, hotels, auditoriums, or rental/mobile events (medium to large scale)Skilled in operating: Audio mixers, DMX controllers, LED Wall processorsCompetent in troubleshooting and conducting basic repair, system diagnostics, and...

  • Easy Account/Non Voice

    3 hours ago

    Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱180,000 - ₱250,000 per year

    MASSIVE HIRING Blended Account (90% Non Voice 10% Voice)Over the phone interview only and 1day hiring process Oct 15 and 22 Start Date Earn upto 19, ,000 PLUS INCENTIVES Bridgetowne, Quezon CityCollege Graduate/2yrs Vocational Graduate or Associate Graduate with 3mos Customer Facing experience or BPO experiencecan work onsite & start asapGood to Excellent...

  • Customer Support CSR – Voice

    2 weeks ago

    Quezon City, National Capital Region, Philippines Metacom Full time ₱20,000 - ₱25,000 per year

    Job Description:Provide non-voice (chat/email) and voice (calls) support. Respond to customer concerns, troubleshoot issues, and ensure high-quality service delivery. Virtual application and interview, onsite work.Qualifications:High school or college graduateGood communication skillsBasic computer skillsFresh graduates welcomeAble to work...

  • Customer Service Representative

    4 hours ago

    Quezon City, National Capital Region, Philippines TSI - Transworld Systems Inc. Full time ₱250,000 - ₱500,000 per year

    Location: Eton Centris – OnsiteStart Date: January 05, 2026As aCustomer Service Representative, you will assist clients who have experienced property damage caused by events like storms, floods, earthquakes, fires, and more. This role requires empathy, patience, and professionalism to ensure a positive customer experience.You will also assist clients...

  • Lead Generation Agent – Outbound Calls

    2 weeks ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱30,000 - ₱60,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Job Title: Lead Generation Agent – Outbound Calls (Health Insurance – Australian Market) Location: Onsite /...

  • cal- college grad non voice

    2 weeks ago

    Quezon City, National Capital Region, Philippines iCrescendo INC. Full time ₱216,000 - ₱324,000 per year

    NON VOICE ACCOUNT | VIRTUAL PROCESS Up to 27,000 offer + HMO + Paid training Nextweek start date Must be a college graduate, No experience required. Kindly drop your resume here if you're interested.