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Live Moderator
2 weeks ago
Moderator ensures that live selling sessions run smoothly by managing the chat, assisting customers, and coordinating closely with the live host. This role focuses on providing excellent viewer interaction, accurate order tracking, and timely responses to inquiries.
Key Responsibilities:
Audience Engagement: Use approved engagement scripts to increase audience interaction and participation.
Policy Enforcement: Ensure compliance with company guidelines and platform rules during live sessions.
Support the Host: Assist the live host by relaying important updates, tracking product availability, Pin and Unpinning the Product and Live Substitution.
Issue Escalation: Flag technical problems, customer disputes, or unusual activity to the Moderator Specialist or Manager.
Post-Live Documentation: Submit daily reports summarizing sales, engagement metrics, and operational challenges.
Qualifications:
High school diploma or equivalent (Bachelor's degree a plus).
1+ year of experience in live streaming, or e-commerce preferred.
Strong communication and multitasking skills.
Experience in live streaming, e-commerce, or social media sales preferred.
Strong communication skills (written and verbal).
Proficient with platforms like Facebook, TikTok, Shopee, Lazada, OBS, or similar live-streaming tools.
Detail-oriented with strong organizational skills.
Willingness to work on a shifting schedule, including weekends, and holidays.