Reports Engineer

1 week ago

Manila, National Capital Region, Philippines Five9 Full time

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Summary:
The Professional Services Engineer delivers customized reporting solutions using Aceyus VUE, taking ownership of standard projects with moderate complexity. They interact with customers, perform detailed requirements analysis, and build reports and dashboards independently, escalating complex issues as needed.

Key Responsibilities:

  • Work with clients to capture and clarify reporting requirements
  • Independently build and deliver reports using SQL and Aceyus products
  • Contribute to project scoping, planning, and customer communication
  • Collaborate cross-functionally to ensure smooth deployments
  • Perform testing, troubleshooting, and documentation
  • Mentor junior team members and share knowledge informally

Qualifications:

  • Bachelor's Degree or equivalent experience
  • 5-8 years in data analytics and reporting roles
  • Proficiency in SQL and report development
  • Experience with scripting (html, javascript) preferred
  • Strong communication and problem-solving skills
  • Understanding of contact center features and reporting environments (e.g., Five9, Avaya, Cisco)

Key Success Factors:

  • Ability to become the trusted advisor to the customer for analytics projects
  • Self-motivated to deliver moderately complex reporting solutions on time with high quality
  • Ability to work with project managers both internal and external to drive successful project outcomes
  • Proactive mentorship and knowledge-sharing with other team members

Company Benefits

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here:

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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