Call Center Agent

2 days ago

Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time $50,000 - $100,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking an enthusiastic Call Center Agent to join our team in Cebu City, Cebu. This full-time role offers the opportunity to provide outstanding customer service while enjoying a competitive salary and a range of benefits.

What you'll be doing

  • Respond promptly and courteously to customer inquiries and concerns via phone, email, and chat
  • Accurately document customer interactions and update customer records
  • Identify and escalate high-priority issues to the appropriate team or department
  • Suggest solutions and alternatives to enhance the customer experience
  • Maintain a thorough understanding of company policies, products, and services
  • Collaborate with colleagues to ensure efficient and effective service delivery

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to provide empathetic and professional customer service
  • Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Ability to work well in a fast-paced, team-oriented environment
  • Proficiency in English, both written and verbal
  • Previous experience in a call centre or customer service role is preferred

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health and dental insurance
  • Up to 25k offer w/ Signing bonus
  • Retirement savings plan with employer matching
  • Generous paid time off and holiday leave
  • Opportunities for career development and advancement
  • Discounts on company products and services

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, with a focus on delivering exceptional service to our clients and their customers. Our team of dedicated professionals is committed to innovation, collaboration, and continuous improvement, and we take pride in our positive, inclusive work culture.

If you are excited about the prospect of joining our team, we encourage you to apply now.

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