Vendor & Business Resolution Senior Specialist

4 days ago

Taguig, National Capital Region, Philippines Merck Group Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role
As a
Vendor & Business Resolution Senior Specialist
, you will serve as the escalation point for high-priority, business-critical issues raised by key vendors, stakeholders, and senior leadership. You will play a strategic role in managing urgent escalations from critical vendors and ensuring timely resolution through cross-functional collaboration. This role demands exceptional communication skills, business acumen, and an ability to lead resolution efforts across global teams and complex P2P processes.

Key Responsibilities

  • Act as the main point of contact for critical escalations and urgent issue resolution involving strategic vendors and business stakeholders.
  • Lead root cause analysis and develop corrective action plans to prevent recurring issues.
  • Collaborate closely with P2P, Procurement, Finance, IT, and Compliance teams to resolve cross-functional issues.
  • Represent the P2P function in high-level discussions with key vendors, leadership, and business partners.
  • Monitor SLA performance for critical issue resolution and identify areas for improvement.
  • Drive continuous improvement initiatives focused on vendor experience and operational efficiency.
  • Support audit and compliance reviews related to vendor management and invoice resolution.
  • Provide coaching and support to junior resolution specialists and act as a mentor in complex cases.

Experience
Who You Are

  • 10+ years of experience in Accounts Payable, Vendor Management, or P2P operations.
  • Proven experience managing escalations and working with VIP stakeholders.
  • Solid understanding of invoice processing, P2P systems, and ERP platforms (e.g., SAP, Oracle).

Skills

  • Excellent problem-solving, negotiation, and conflict resolution skills.
  • Strong leadership presence and stakeholder management abilities.
  • Outstanding written and verbal communication skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Proficiency in Excel, PowerPoint, and ticketing systems.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

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