Payment Officer

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Job Summary
As a member in the Commercial Operation under the COO, the role holder will have the need to maintain and deliver on the CIB, RBB and Markets strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities. Extending support to grow market share through targeted focus on acquisition, cross-selling and digitalisation.

The Principal Responsibilities Are To

• To deliver performance excellence through working as part of a team undertaking a wide range of processing and servicing activities.
• This is a generic role to be carried out within all of Absa (Seychelles) Ltd centralized operations processing sites, and the role holder is required to work flexibly across a variety of different activities.
• The role holder will deliver world class service in supporting the business and act as a role model by consistently demonstrating against Absa Values.

Job Description
Delivering Operational and Service Excellence 75
%

• Execution of all approved incoming and outgoing customer instructions.
• Processing/capturing of approved vouchers.
• Day-today responsibilities such as performing other general payment processing related tasks which include and not limited to are:
• Execution of Customer enquiries and complaints relating payment and non-core payment activities.
• Foreign and local cheque clearing
• Dormancy claims
• Reconciliations of payments processed
• Reconciliation of Commercial ops related suspense accounts
• Manual standing order instructions
• Call back of payment instructions for authenticity against the risk of frauds as guided by the FTOS
• Call over of captured financial and non-financial transactions,
• Mailing of payment advice and dormant letters
• Document preparation
• UT capturing
• Account opening and account maintenance on UT Teller
• Storage and retrieval of records relating payments and non-core payments
• Acknowledgment and logging of all documents/vouchers received from other departments/branches
• Achieve individual operational performance targets and support the achievement of team objectives.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Establish priorities, monitor workload and workflow, set standards for completion of work.
• Develop a service culture throughout the department where the needs of the customer are at the centre of all activities.
• Ensure Clean Desk Policy is respected and as far as possible, all bank documents are locked away at the end of the day before leaving the premises.
• Follow all processing and servicing activities in accordance with set procedures, standards, and policies.
• Build and maintain excellent working relationships with other functions to facilitate and achieve business objectives.
• Work closely with the team leaders and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required.
• Support and adopt the implementation of change initiatives.
• Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of the Pan-African citizenship.
• Ensure that all applications, payments, and claims for Trade Finance products are dealt with accurately and timely.
• Ensuring that the Trade Finance deals are processed in line with the current ICC guidelines and any changes for International trade finance rules (UCP, URC, URDG and ISP 98).
• Support the Trade Finance team on introduction of new products as per the NAPA.
• Support with managing and processing of the failed on-line payments.

Accountability: Operational Rigor 15%

• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Undertake appropriate snap checks, taking remedial action where necessary.
• Ensure compliance with operational risk and rigor requirements e.g. Health and Safety requirements, security of premises, KYC and money laundering
• Implement actions to close audit, conformance review and snap check findings.
• Ensure risk events raised within agreed timeline as guided by the Operational risk standard.
• Raise any identified irregularities with the approved procedure and recommend process changes through the appropriate channels.
• Own the requirement for Operational Risk Management for the department.

Accountability: Risk and Control 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)