Non-Voice Customer Service

2 weeks ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱150,000 - ₱250,000 per year

Job Title: Email Support Representative (Gaming)

Work Setup: Work Onsite in Pasay

Job Summary:

As an Email Support Representative, you will be the frontline of player communication, handling inquiries and concerns via email with professionalism, empathy, and efficiency. You'll assist players with a variety of issues including account access, payment disputes, gameplay questions, and technical bugs.

Key Responsibilities:

· Email Support & Player Interaction

  • Respond to player inquiries via email within agreed turnaround times (TAT)
  • Address issues such as login problems, account recovery, missing rewards, and event clarifications
  • Provide clear guidance using self-help steps or internal resources

· In-Game Support & Clarification

  • Investigate and resolve concerns related to game mechanics, rewards, boosters, and in-app currency
  • Explain game features, events, and promotions in a concise and engaging manner
  • Use internal tools and knowledge bases to ensure accurate information

· Payment & Account Support

  • Assist with in-app purchase issues, failed transactions, and billing disputes
  • Validate purchase confirmations and escalate complex cases to backend teams
  • Coordinate with finance or tech teams for refunds, chargebacks, or balance adjustments

· Bug Reporting & Escalation

  • Identify recurring issues or potential bugs based on ticket trends
  • Escalate unresolved or critical cases to QA, Product, or Tech Support teams
  • Follow escalation protocols while maintaining ownership until resolution

· Documentation & Quality Compliance

  • Accurately tag and document each interaction using CRM/ticketing platforms
  • Maintain high standards of grammar, clarity, and empathy in written responses
  • Adhere to brand voice, internal guidelines, and confidentiality policies

· Performance & Team Collaboration

  • Meet or exceed KPIs such as Response Time, CSAT, First Contact Resolution, and QA scores
  • Participate in calibrations, feedback sessions, and training programs
  • Share insights and contribute to the knowledge base to improve support quality

Qualifications:

  • Minimum 1 year of customer support experience, with at least 1 year in gaming-related support, preferably via email/chat for mobile apps.
  • Strong written English communication skills with excellent grammar and tone awareness
  • Familiar with gaming culture and casual mobile games
  • Experience with ticketing tools (Zendesk, Freshdesk, Helpshift) preferred
  • Tech-savvy; quick learner with strong retention
  • Flexible to onsite, rotating shifts (incl. weekends/holidays)
  • Bachelor's degree or equivalent
  • Professional, positive, and adaptable under pressure

Job Type: Full-time

Benefits:

  • Paid training

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Gaming account: 1 year (Preferred)

Work Location: In person

  • Non-Voice Operations Officer

    3 days ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱150,000 - ₱250,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • non-voice operations officer, email section

    5 days ago

    Pasay, National Capital Region, Philippines Metrobank Full time ₱150,000 - ₱250,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱20,675 - ₱84,675 per year

    Multiple Accounts | Mall of Asia & Alabang SitesWork Location: Mall of Asia (MOA) & AlabangStart Dates: August – September 2025Work Setup: 100% OnsiteWe're ramping up our Frontline Operations and are looking for talented and driven individuals to join our team If you have at least 1 year of international voice BPO experience and meet the educational...

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines PHILTECH INFO. SERVICES INC. Full time ₱150,000 - ₱250,000 per year

    Customer Inquiry Handling: Respond to player inquiries via live chat, phone, or email, providing professional and friendly support.Issue Resolution: Assist with account, payment, and product related questions, ensuring timely follow-up.Complaint & Feedback Management: Address player complaints effectively and escalate critical issues to relevant teams.Data...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines PHILTECH INFO. SERVICES INC. Full time ₱250,000 - ₱350,000 per year

    Job Responsibilities:Customer Inquiry Handling: Respond to player inquiries via live chat, phone, or email, providing professional and friendly support.Issue Resolution: Assist with account, payment, and product related questions, ensuring timely follow-up.Complaint & Feedback Management: Address player complaints effectively and escalate critical issues to...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time $104,000 - $130,878 per year

    Our client is looking for a highly motivated and dedicated Customer Service Representative to join their Healthcare team. In this role, you will provide exceptional service by handling inquiries, assisting clients, and resolving issues professionally and efficiently.Qualifications:Bachelor's degree in any field (college graduate)With 1-2 years BPO...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines GoTech Entertainment, Inc. Full time ₱220,000 - ₱300,000 per year

    Customer Inquiry Handling: Respond to player inquiries via live chat, phone, or email, providing professional and friendly support.Issue Resolution: Assist with account, payment, and product related questions, ensuring timely follow-up.Complaint & Feedback Management: Address player complaints effectively and escalate critical issues to relevant teams.Data...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines TTEC Full time ₱180,000 - ₱360,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it allWe're...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱250,000 - ₱350,000 per year

    Customer Service Representative (Life Insurance Account) – MOA Site | ₱20,000 Sign-On BonusLocation: Mall of Asia, Pasay CityWork Setup: OnsiteSchedule: Night shift, fixed weekends offPlus ₱20,000 Sign-On BonusAbout the Role:We're looking for passionate and dedicated Customer Service Representatives to join our team for a Life Insurance Account (Voice...

  • Healthcare Non-Voice Customer Care

    2 weeks ago

    Pasay, National Capital Region, Philippines Sapient Careers - Metro Manila Full time ₱200,000 - ₱300,000 per year

    One-day hiring process Earn up to 25k monthly Sapient is looking for dedicated Healthcare Customer Service Representatives to join our team This is for urgent hiring, submit your application nowResponsibilties:Answer inquiries regarding medical services, insurance coverage, and billingAssist patients with scheduling appointments and accessing medical...