Customer Service Representative

1 day ago

Fort Bonifacio, National Capital Region, Philippines iOPEX PH - BGC Full time

iOPEX Technologies is seeking a dedicated and professional Customer Service Associate to join our growing team. The primary objective of this role is to provide high-quality support to our clientele, ensuring a seamless and positive brand experience.

While we prioritize candidates with a strong work ethic and superior communication skills, no prior professional experience is required. We provide a comprehensive, structured training program designed to equip the successful candidate with the necessary industry knowledge and technical proficiency.

Essential Duties and Responsibilities

  • Inbound Correspondence: Manage high-volume inquiries via telephone, email, and digital messaging platforms with professionalism and efficiency.
  • Issue Resolution: Analyze customer concerns, identify root causes, and implement appropriate solutions in accordance with company policy.
  • Information Management: Maintain meticulous records of customer interactions, transactions, and feedback within the Customer Relationship Management (CRM) system.
  • Product Knowledge: Develop and maintain a thorough understanding of company products, services, and promotional offerings to provide accurate information.
  • Escalation Management: Recognize and escalate complex issues to the appropriate department or supervisory level when necessary.
  • Performance Metrics: Meet or exceed established Key Performance Indicators (KPIs) regarding call quality, response times, and customer satisfaction ratings.

Candidate Qualifications

  • Education: High School Diploma or equivalent required; Associate or Bachelor's degree preferred but not mandatory.
  • Interpersonal Skills: Exceptional verbal and written communication skills with a focus on active listening and professional etiquette.
  • Adaptability: Ability to thrive in a fast-paced environment and remain composed during challenging customer interactions.
  • Technical Aptitude: Proficiency in basic computing, including Microsoft Office Suite (Word, Outlook) and the ability to learn proprietary software systems.
  • Availability: Flexibility to work assigned shifts, which may include [specify hours, e.g., evenings or weekends].

Professional Benefits

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Send a message to Steph)

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Can you start ASAP?
  • Do you have any residence near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
  • Have you applied and dropped by in our office within the last 6 months? (Please do not leave this question unanswered)
  • Are you comfortable to report onsite? (Please do not leave this question unanswered)
  • Are you comfortable to work on a shifting schedule? (Please do not leave this question unanswered)
  • What city are you currently residing at? (Please do not leave this question unanswered)
  • How much is your current and expected salary? (Please do not leave this question unanswered)

Education:

  • Senior High School (Preferred)

Experience:

  • BPO: 1 year (Preferred)

Work Location: In person

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